French speaking Service Partner coordinator Job Vacancy in Unisys Bengaluru, Karnataka – Latest Jobs in Bengaluru, Karnataka
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Company Name : Unisys
Location : Bengaluru, Karnataka
Position : French speaking Service Partner coordinator
Job Description : We Believe in Better!
We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.
At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.
Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs . Simply put, we believe in better lives. Join us!
Learn more about Unisys and our key solution offerings: Unisys , Stealth™ , CloudForte® , InteliServe™
What success looks like in this role:
As an SDA3 agent you will provide telephone service to our service partners and customers in French by
Registering and validating service requests
Booking appointment in case the Customer requires it
You are the interface between our Customers and our Service Partners and will support the Engineers by
Performing initial triage of service event
Ensuring CE access requirements are met
Assign service requests to Customer Engineers
Managing ticket SLA monitoring and escalations
In addition, you might also carry out
Short surveys to record how customers rate our services.
Monitoring and addressing alerts, escalations
Provide support on daily operations issues. • Perform duties in accordance with account processes and procedures. • Build and maintain positive working relationships with internal and external stakeholders (and other service providers if in a multi-vendor environment). • Mentor team members • Document assigned activities using defined process and timeframes. • Contribute to the creation, maintenance and enhancement of operational processes and procedures to improve overall performance of technical staff. • Identify areas for continuous improvement and efficiency in delivery of services. • Take responsibility for follow-up services or problem escalation. • Analyze and highlight operations performance. • Complete and submit reports as requested. • Support process improvement initiatives
You will be successful in this role if you have:
Native or close to native French and English language skills (verbal and written)
Good working knowledge of MS Office (Word, Excel, Outlook)
Knowledge/experience of PC systems & components
Experience of incident logging systems is an advantage
ITIL qualification is an advantage
Active participation in ongoing quality initiatives at the desired level, detailed on the UGSH Quality Portal by considering all relevant objectives, policies and procedures.
This post is listed Under  Bengaluru jobs
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