Graveyard Crisis Line Phone Worker [part-time & full-time] Job Vacancy in Crisis Connections Seattle, WA 98121 – Latest Jobs in Seattle, WA 98121

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Company Name : Crisis Connections
Location : Seattle, WA 98121
Position : Graveyard Crisis Line Phone Worker [part-time & full-time]

Job Description : Position Title: Crisis Line Phone WorkerReports to: Crisis Services ClinicianType: PT & FT / Non-ExemptLocation: Seattle, WACompensation: Crisis connections offers a competitive hourly rate of $17.62/hr which subject to $2/hr shift differential pay, and a generous benefits package which includes but is not limited to paid time off, employer paid health/vision/dental insurance, and 403(b)/TDA retirement plan. Eligibility for company sponsored benefits is subject to job type classification.Part-Time and Full-Time positions availableWe encourage you to apply and contact us today!Crisis Connections: Crisis Connections has been responding to calls for help and serving as a community safety net since 1964. We offer an array of support services that are free and easily accessible addressing “all things crisis”. Our core programs include: the 24-Hour Crisis Line, King County 2-1-1, Teen Link, WA Warm Line, WA Recovery Help Line, and support after suicide services. With over 350 trained volunteers and 160 staff, CC provides support, resources and certified training for King County and other communities statewide.POSITION SUMMARY: Crisis Connections Phone Workers offer emotional support and information/referrals to the community. The Crisis Line Phone Worker is responsible for answering calls on the Crisis Line and providing support to callers.RESPONSIBILITIES: A. Crisisintervention1. Help caller identify and clarify issues and feelings; gather information, assist caller in identifying resources and developing action plans.B. PsychiatricEmergency Service 1. Under direction of supervisor, assess and refer emergent situations to appropriate crisis intervention services.C. Office Support1. Filing, shredding, and other duties as assigned.2. The Crisis Line Phone Worker will participate in the Crisis Line Volunteer Training and complete 60 hours of specialized training. The training includes the following modules:a. Working w/ Differenceb. Crisis Interventionc. Grief and Lossd. Relationship Abusee. Addictive Behavior & Recoveryf. Active Listening Skills and Role Play Practiceg. Mental Healthh. Suicide Interventioni. Resources & Loggingj. Volunteer Logistics & Clinic Policies and Proceduresk. Simulated Phone Room Training (SPRT)D. Quantity and Quality of Work / Work Habits1. Arrives at work on time and maintains regular attendance; working assigned shifts and other shifts when needed.2. Follows personnel policies and procedures.3. Written and verbal communication is clear, concise, accurate and thorough.4. Demonstrates genuine relationships by cooperating with others, handling disagreements directly with the person(s) concerned in a truthful and open manner and accepting constructive feedback. Shows respect to co-workers, volunteers and customers/clients.5. Makes appropriate use of supervisor, follows hand-raising protocol.6. Promotes a healthy work environment by demonstrating collaborative decision-making and team-building behaviors; provides peer support and motivates staff and volunteers to outstanding performance.7. Suggests solutions to identified problems.KNOWLEDGE AND ABILITIES: Demonstrate compassion and reserve judgement.Maintain client confidentiality, and recovery-oriented environment.Demonstrate punctuality, responsibility, willingness to work as part of a team with Clinical Staff and volunteers in a fast-paced environment.Excellent communication and interpersonal skillsHigh level of attention to detail.REQUIRED QUALIFICATIONS: Satisfactory completion of specialized training and a demonstrated ability to use the skills taught in training as evaluated by a supervisor.DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. As an adaptive organization, responsibilities can and will change in alignment with greater efficiencies and mission metrics.CONDITION OF EMPLOYMENT: Being fully vaccinated against COVID-19EQUAL EMPLOYMENT OPPORTUNITY AND NON-DISCRIMINATION: Crisis Connections (CC) is committed to equal opportunity for all employees and applicants. CC does not discriminate with regards to hiring, assignment, promotion, or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected under local, state or federal law.In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions.Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve.Job Types: Full-time, Part-timePay: $17.62 per hourBenefits:Dental insuranceEmployee assistance programFlexible spending accountHealth insuranceLife insurancePaid time offReferral programRetirement planVision insuranceSchedule:8 hour shiftMonday to FridayNight shiftWeekend availabilityCOVID-19 considerations:All staff and visitors must check in with a temperature and symptoms check-in. Masks are required at all times except for eating and drinking. Social distancing must be observed.Education:High school or equivalent (Preferred)Experience:customer service or call center: 1 year (Preferred)License/Certification:Driver’s License (Preferred)Work Location: One location

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