Help Desk Specialist Job Vacancy in AVIT Systems Inc Reston, VA 20190 – Latest Jobs in Reston, VA 20190
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Company Name : AVIT Systems Inc
Location : Reston, VA 20190
Position : Help Desk Specialist
Job Description : All applicants must confirm active TS clearance and current Security+ (or greater) in their resumes to be considered. Please do not apply if you do not qualify. Any resumes received that do not show active clearance (including date of last use and department/agency that issued the clearance) will be automatically rejected.RESPONSIBILITIESCapture and reporting of IT Service Desk support metricsInstallation, configuration, maintenance and troubleshooting for all users of the contract IT systemsMaintain a web-based capability for contract IT users to enter, track and escalate Service Desk tickets, as well as self-service actions (currently using Remedy)Remote access configuration and support for contract IT users and external customers as required (supporting telework, off-site travel, and mission or contingency operations)Install, configure, maintain, and troubleshoot computer peripheralsProvide tracking for all deployed IT assets from procurement to disposal to allow real-time accounting of IT assets to both government and contractor personnelProvide end-user software and application supportCoordinate security and situational awareness concerns with the network operations and security center (NOSC)Provide technical assistance and customer support in the operations and maintenance of wireless voice and data services.Must be able to lift 50 lbs.Gather feedback directly from the service desk customers regarding their level of satisfaction with the service provided. Survey responses will be voluntary for customers. The survey content will be reviewed and utilized in performance reviews.Service Desk call answering after normal business hours (0600 – 1800) are currently covered by the NOSC. Support services are limited outside the normal business hours unless advance arrangements are made to support scheduled after hours activities.Performance measures for this position focus on effectiveness, responsiveness, and overall customer satisfaction.Job Types: Full-time, ContractPay: $56,000.00 – $80,000.00 per yearBenefits:Dental insuranceHealth insuranceLife insurancePaid time offProfessional development assistanceRetirement planVision insuranceSchedule:10 hour shiftCOVID-19 considerations:All contract employees will follow federal and DOD guidance on COVID-19Ability to commute/relocate:Reston, VA 20190: Reliably commute or planning to relocate before starting work (Required)Education:Bachelor’s (Preferred)Experience:IT Helpdesk: 5 years (Required)License/Certification:CompTIA Security+ (Required)Security clearance:Top Secret (Required)Work Location: One location
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