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Company Name : NTT DATA
Location : Bengaluru, Karnataka
Position : Helpdesk Associate
Job Description : Requirements:
Helpdesk Associate at Grade-4 position in Service DeskMust be a Graduate.Good communication skills with 6+ months of international calling experienceGood comprehension & writing skillsMust possess excellent customer handling skillsShould be comfortable to work in rotational shift with 24×7 support window
Job description:
Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. 1-2 years of industry experience. 12 months in the current grade is a mandate.
Job Segment:
Help Desk, Information Technology, Technology
This post is listed Under Bengaluru jobs
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