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Company Name : County of Contra Costa, California
Location : Contra Costa County, CA
Position : Information Systems Technician I
Job Description : The Position
Bargaining Unit: Local 856 – General Services & Maintenance Unit
Contra Costa County is seeking to fill current Information System Technician I vacancies within the following departments: Health Services, Department of Information Technology, and the Office of the Sheriff.
Other departments throughout the County may use the eligible list from this recruitment to fill future vacancies as well.
Health Services
The Contra Costa County Health Services Department is offering an excellent employment opportunity to a full-time Information Systems Technician I position assigned primarily to the Health Services Information Technology Unit located in Concord, CA.
The Information Systems Technician I is responsible for installing, configuring, and troubleshooting hardware and software applications and equipment on the network. This will include answering phone calls to support customers with hardware and software issues and provide technical solutions, determine network issues, track, and follow-up status of issues, maintaining written documentation on installations and system fixes as needed. The technician must have a valid driver’s license and vehicle to operate and deploy equipment within Contra Costa County. The position may require working on weekends for projects.
Department of Information Technology (DoIT)
The Customer Care Help Desk position will give the opportunity to learn about various areas internal to the Department of Information Technology as well as to other Contra Costa County departments.
The candidate should be willing to learn about new procedures as they impact tracking issues on software, hardware and general technology questions. The candidate should also have a customer service or customer focus in order to provide the best customer experience.
Office of the Sheriff
Contra Costa County’s Office of the Sheriff is seeking to fill one (1) position within the Technical Services Division. This position will report to an Information Systems Project Manager and works closely with a small IT helpdesk team.
Your public service to the Office of the Sheriff will bring personal and professional satisfaction. You will witness on a daily basis, how it makes a positive impact in the community, from supporting Patrol units, Dispatch center, Custody facilities, to Emergency Operations.
We are looking for someone who is:
Trustworthy – You will need to possess the utmost integrity in this position.
A Team Player – You will be part of an IS team, and will need to have the ability to work closely with peers, employees, and vendors. Understanding the team concept is highly valued.
Dependable- Your team and community will need you to be able to be reliable, responsible, and dependable, and able to fulfill your obligations.
Action and Results Focused – You will need to show initiative and follow-through tasks to completion
Customer Focused – You will be expected to provide excellent customer service and deal effectively with users to resolve their support tickets.
An Effective Communicator – You will need to communicate clearly and professionally with staff, providers, and vendor community
What you will typically be responsible for:
Answering phone calls to support customers with computer, peripheral and other
technical problems
Troubleshooting equipment problems to ensure functional operation; performs minor repairs on computer equipment; and creates new data plugs, replaces cables and makes necessary adjustments
Opening and actively tracking technical incidents to meet team’s service level obligations
Receiving requests for assistance regarding desktop and computer related problems including hardware, software and peripheral printers and related equipment and determines severity of problems and resolves or refers to the appropriate staff or vendor
Performing a variety of duties in the installation, configuration and troubleshooting of hardware and software applications and equipment related to local or wide area networks
Attending and participating in professional group meetings and keeps abreast of new trends and innovations in the field of information systems support and analysis
A few reasons you might love this job:
This job encompasses a wide range of responsibilities – your day-to-day activities will be challenging and stimulating
You will have the ability to problem solve and work with different technologies
You will have the opportunity to work in a collaborative team environment
A few challenges you might face in this job:
You will work on multiple assignments with competing deadlines
You will work in a busy, fast-paced workplace
Your customers will include some people with strong personalities and/or high expectations
Competencies Required:
Critical Thinking: Analytically and logically evaluating information, propositions, and claims
Decision Making: Choosing optimal courses of action in a timely manner
Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
Fact Finding: Obtaining facts and data pertaining to an issue or question
Professional & Technical Expertise: Applying technical subject matter to the job
Adaptability: Responding positively to change and modifying behavior as the situation requires
Attention to Detail: Focusing on the details of work content, work steps, and final work products
Learning Agility: Seeking learning opportunities and applying the lessons to one’s work
Self-Management: Showing personal organization, self-discipline, and dependability
Listening: Fully comprehending spoken communication
Oral Communication: Engaging effectively in dialogue
Customer Focus: Attending to the needs and expectations of customers
Teamwork: Collaborating with others to achieve shared goals
To read the complete job description, please click here.
The eligible list established from this recruitment may remain in effect for six (6) months.
Minimum Qualifications
License Required: Candidate must possess and maintain throughout the duration of employment: valid California motor vehicle operator’s license. Out of state valid motor vehicle operator’s license will be accepted during the application process.
Education: Possession of a high school diploma, GED proficiency or high school equivalency certificate supplemented by nine (9) college semester or twelve (12) college quarter units in information systems, computer science or a closely related field.
Experience: One (1) year of full-time experience performing information systems equipment installation duties.
Substitution: One (1) year of additional qualifying experience may be substituted for the required coursework in computer science when possessing one of the following current and valid certifications: CompTIA A+, Net+, Server+; Microsoft MCITP Desktop Support.
Selection Process
Application Filing: All applicants must apply online at https://www.governmentjobs.com/careers/contracosta and submit the information as indicated on the job announcement by the final filing date.
Application Evaluation: Depending on the number of applications received, an Application Evaluation Board may be convened to evaluate and select the best-qualified candidates for invitation to the next phase of the examination.
Online Skills Assessment: Candidates invited to take the online skills assessment will need access to a computer and internet. The assessment is designed to measure candidates’ competencies as they relate to the job. These may include but are not limited to: Critical Thinking, Professional & Technical Expertise, Attention to Detail, Customer Focus, and Teamwork. Tentatively scheduled from March 30, 2022 through April 3, 2022. (Weighted 100%)
If you apply for another recruitment that uses this exam and the test is scheduled within one year of the date you took the test this time, you will not have the option to re-take the exam. If more than one year has passed, but less than three years have passed, you may choose to either re-use your score or retake the exam. If you elect to re-take the exam, your most recent score will be used, regardless of whether it is a higher or lower than the previous score.
The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.
COVID-19 Vaccine Requirements
Contra Costa County enacted a mandatory COVID-19 vaccine requirement for employees. Proof of full vaccination will be required of all employees, including new hires. The policy requirements can be found here: https://www.contracosta.ca.gov/DocumentCenter/View/72164/2021824-Mandatory-Vaccination-Policy-PDF?bidId=
CONVICTION HISTORY
After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.
DISASTER SERVICE WORKER
All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
EQUAL EMPLOYMENT OPPORTUNITY
It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identify, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.
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