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Company Name : Greenix PC
Location : Orem, UT 84097
Position : IT Help Desk
Job Description : Job Description
Join one of the fastest growing businesses in Utah! Greenix has been recognized as one of “Utah’s Fast 50” businesses for 3 years running and named “Utah’s Emerging 8” businesses to watch. By sticking to our core values, Trusted – Sustainable – Different, we have redefined the service industry. If our core values are part of your life, we would be excited to add you to our team.
An IT Helpdesk Technician II’s goal and purpose is to provide support to the company with any IT related questions and issues. These may be with hardware, such as desktop/laptop computers, printers, scanners or handheld devices or it may be with software programs (Microsoft 365, Gmail, Nice InContact etc). The IT Helpdesk Technician II will track all instances of support by creating IT tickets using ticket-tracking software. They will document all issue resolutions and develop documentation around recurring problems. They will focus heavily on the onboarding and offboarding process of employees. Responsibilities include:
Complete onboarding and offboarding for all employees
Hardware provisioning and setup for end users
Assist onsite and remote users with IT related questions
Troubleshoot and resolve tickets submitted in a timely manner
IT Asset Management
Train end users in proper use of technology and software
Assist IT Manager in other projects as needed
Provide technical support with computer hardware and software
Assist with phone management
QUALIFICATIONS AND EDUCATION REQUIREMENTS
High School Degree or Equivalent
6 Months – 1 Year of Help Desk experience
Pursuing a collegiate degree in related field
PREFERRED SKILLS
Keen knowledge of Windows operating systems
Ability to troubleshoot issues with both hardware and software
Knowledge of computer hardware setup and software installation
Familiar with iOS devices
Knowledge of Microsoft 365, Gsuite a plus
Knowledge on provisioning and managing LogMeIn VOIP phones
Experience with call center systems
Friendly when working with end users
Pay attention to detail
Self-motivated and ability to work on own initiative
Good communication skills both virtually and in person/over the phone
Schedule will be 7:30 am – 3:30 pm M-F. Alternating Friday 7:30 – 11:30am and Saturday 8am-12pm Shifts.
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