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Company Name : Richard J Brown MD PLLC
Location : Scottsdale, AZ 85254
Position : Office Manager
Job Description : Thriving Scottsdale Aesthetic Practice is seeking a highly talented, passionate, and professional Office Manager. As an Office Manager we appreciate how important your position is to the office and day-to-day operations. We are looking for energetic and experienced Office Manager with a positive outlook. Creating a productive work environment while offering support, motivation, and guidance for the team. A happy team equals happy patients! We are also looking for high levels of organization, multitasking and communication.Job Summary: The Office Manager is predominantly responsible for overseeing the business needs of the practice to ensure the practice is running smoothly and efficiently while also working to expand the practice. Job responsibilities include but are not limited to managing the team, establishing a positive, healthy office culture, ensuring individual team members as well as departments are highly efficient and productive, and managing company initiatives and projects to continuously improve our brand, grow our practice, and ensure we meet revenue and profit targets. Detailed responsibilities include:· Provide oversight of all practice initiatives, projects, and daily operations including running team meetings and assigning responsibilities.· Oversee the marketing, sales, and administrative aspects of our cosmetic surgery and med spa department. This includes monitoring the entire patient experience from initial contact through appointment setting, in-person consult, surgery case acceptance, surgery patient process, and post-surgery patient experience.· Oversee the surgery department and med spa department including staffing, safety, procedures and protocols, cleanliness, and timeliness.· Handle recruiting, interviewing, hiring, and onboarding of new team members.· Handle Accounts Receivable and Accounts Payable, including paying bills, depositing checks, coordinating recordkeeping with bookkeeper, and monitoring bank accounts.· Monitor revenue, profit, and key performance metrics to ensure the practice is reaching pre-defined goals.· Develop and implement practice and staff policies to ensure day-to-day business is handled according to office and medical guidelines.Daily Duties: · Review Patient Schedule – confirm accuracy, resolve conflicts, ensure efficiency.· Review Marketing Leads – confirm accuracy, track key performance indicators (volume and conversion rate)· Monitor Patient Reviews – Check online review sites including Google My Business, Yelp, and Facebook. Reply to both positive and negative feedback.· Review Patient Survey results and provide feedback to team.· Review Emails· Deposit Checks· Running reportsWeekly Duties: · Review patient and insurance account collections with outside billing company· Hold One-on-One Meetings with each team member.· Review Key Performance Indicators and adjust with team. Includes patient reviews, patient referrals, phone appointment bookings, surgery case acceptance, completed surgeries.Monthly Duties: · Pay monthly bills· Semimonthly payroll· Prepare for Monthly Team Meeting· Running and reviewing reportsAs Needed: · Staff Credentialing for the Surgery Center· Post job ads on Indeed· Recruit, Interview and Hire Staff· Update Procedure Manuals· Oversee Surgery Certification ProcessBenefit Conditions:Waiting period may applyOnly full-time employees eligibleWork RemotelyNoThis Job Is Ideal for Someone Who Is:Dependable — more reliable than spontaneousPeople-oriented — enjoys interacting with people and working on group projectsAdaptable/flexible — enjoys doing work that requires frequent shifts in directionDetail-oriented — would rather focus on the details of work than the bigger pictureAchievement-oriented — enjoys taking on challenges, even if they might failAutonomous/Independent — enjoys working with little directionHigh stress tolerance — thrives in a high-pressure environmentJob Type: Full-timePay: $18.00 – $30.00 per hourBenefits:Dental insuranceHealth insurancePaid time offRetirement planVision insuranceSchedule:8 hour shiftEducation:Associate (Preferred)Experience:Management Experience: 2 years (Preferred)Work Location: One location
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