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Company Name : Connect Hearing
Location : Longview, TX
Position : Patient Care Coordinator
Job Description : The Patient Care Coordinator (PCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Healthcare Professionals onsite, the PCC is able to provide support to referring physicians and patients. The PPC will deliver general hearing knowledge, schedule appointments, and assist with support needs within the clinic.What We Offer: Competitive Base Salary with Sales Incentive PlanMedical Dental Vision Coverage401K with a Company MatchFREE hearing aids to all employees and discounts for qualified family membersNo Nights or Weekends!Legal Shield and Identity Theft ProtectionHourly Rate: $16-19 hour (plus our Sales Incentive Plan!!) Covid-19 Vaccine Policy: Covid-19 Vaccine Policy: Upholding the company values is extremely important to Sonova, we take the health and safety of our employees, patients, customers and their families very seriously. To that end, we have concluded that the best way to ensure the safety of these individuals is to mandate that all of our newly-hired employees be fully vaccinated for COVID-19. Therefore, when considering whether to apply for this position, please know that in order to become employed by Sonova (if otherwise eligible), you must provide satisfactory proof, such as a vaccine card or other documentation, that you are fully vaccinated for COVID-19. You will not be required to provide this proof unless and until you receive a formal job offer from Sonova.As a Patient Care Coordinator, you will: Greet patients with a positive and professional attitudeCollect patient intake forms and maintain patient files/notesSchedule/Confirm patient AppointmentsComplete benefit checks and authorization for each patients’ insurance coverage and follow up if requiredPlace outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinicProvide first level support to patients, answer questions, check patients in/out, and collect and process paymentsProcess repairs under the direct supervision of a licensed Hearing Care ProfessionalPrepare bank deposits and submit daily reports to FinanceGeneral sales knowledge for accessories and any patient supportProcess patient orders, receive all orders and verify pick up, input information into systemClean and maintain equipment and instrumentsSubmit equipment and facility requestsGeneral office duties, including cleaningManage inventory, order/monitor stock, and submit supply orders as neededAssist with event planning and logistics for at least 1 community outreach event per monthOperate in compliance with all local, state and Federal laws as well as Company policy and compliance standardsOther duties as assignedEducation: High School Diploma or equivalentAssociates Degree, preferredIndustry/Product Knowledge Required: Prior experience/knowledge with hearing aids is a plusSkills/Abilities: Professional verbal and written communicationStrong relationship building skills with patients, physicians, clinical staffExperience with Microsoft Office and OutlookKnowledge of HIPAA regulationsWork Experience: 2+Years in a health care environment is preferredPrevious customer service experience is requiredWe love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability. We thank all applicants in advance; however only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.Location: 434 E Loop 281 Ste 105, Longview, TX 75605Work RemotelyNoJob Type: Full-timePay: $16.00 – $19.00 per hourBenefits:401(k) matchingDental insuranceEmployee discountHealth insuranceLife insurancePaid time offProfessional development assistanceVision insuranceSchedule:8 hour shiftMonday to FridaySupplemental Pay:Bonus paySigning bonusEducation:High school or equivalent (Required)Experience:Insurance verification: 1 year (Required)Work Location: One location
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