Public Assistance Specialist/Customer Service Representative 1 Job Vacancy in Fulton County Job & Family Services Wauseon, OH 43567 – Latest Jobs in Wauseon, OH 43567

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Company Name : Fulton County Job & Family Services
Location : Wauseon, OH 43567
Position : Public Assistance Specialist/Customer Service Representative 1

Job Description : EMPLOYMENT OPPORTUNITYFULTON COUNTY JOB & FAMILY SERVICES604 S. Shoop Avenue, Suite 200 | Wauseon, Ohio 43567419-337-0010 | Fax: 419-337-0061POSITION: Public Assistance Specialist: Customer Service RepresentativeWAGE: Starting at $16.00 with compensation for experienceDIVISION: Public AssistancePOSTING DATE: March 11, 2022HOURS: 8:00AM to 4:30PM (with flex time)We are in search of an extraordinary employee. If you are someone who…· Enjoys working with the public.· Envisions learning as an opportunity to grow· Is self-motivated· Appreciates challenges· Enjoys learning something new everyday· Is a team playerJOB DESCRIPTION AND WORKER CHARACTERISTICS40% CUSTOMER SERVICE/WORK GROUP PARTICIPATION – CALL CENTER· Provides client service by handling incoming telephone calls from clients by responding to general inquiries.· Performs general clerical duties to assist clients and the Public Assistance Specialists by providing applicants with required forms and instructions, verifying the receipt of documents, and assisting clients with income, medical and case information printouts.· Interviews Public Assistance applicants and walk in customers who want information/questions answered.· Initiates requests for required verifications to determine eligibility, follow-up with companies, including, but not limited to, employers, banks, insurance agencies to establish eligibility verifications.· Utilizes MMIS/MITS system to inform customers of eligibility for billing.· Enters information into the State Eligibility System, checks for accuracy in benefits issued.· Phone coverage for any caseworker out of the office.· Completes mail processing, email verification box, faxes, drop box items and documents received in person for the Public Assistance Unit, deciphering the program and routing to the correct caseworker along with giving explanation to questions and issuing receipts.· Routes changes and applications to caseworkers.40% FAMILY MEDICAID PROGRAM ADMINISTRATION: Interviews Public Assistance applicants and walk-in customers requesting information or needing questions answered.Seeks to resolve any barriers to employment which are presented.Gives referrals for area help organizations related to requested need.Determines eligibility. Enters information into the State Eligibility System, checks for accuracy in benefit determination. Utilizes MMIS/MITS to review and confirm eligibility. Initiates requests to employers, banks, insurance agencies, etc. for required verifications to establish eligibility.Provides explanation of rules and regulations for public assistance applicants/recipients, which allow them to make informed choices regarding their public assistance/path to self-sufficiency.Maintains communication with ongoing public assistance customers to determine their continued eligibility for public assistance, and/or assess ongoing customers’ employment situations and seeks to resolve any barriers to employment these public assistance customers may be experiencing.· Enter the information into the State Eligibility System, check for accuracy in benefit determination.· Knowledge of policy.· Maintains an ongoing Medicaid caseload and determines eligibility for initial Medicaid applicants.· Process program alerts/interfaces.· Attends hearings regarding public assistance issued related to benefit determination/amount.15% SNAP/TANF PROGRAM ADMINISTRATION: Interviews Public Assistance applicants and walk-in customers requesting information or needing questions answered.Screens applications for SNAP/TANF eligibility.Knowledge of policy.· Provides explanation of rules and regulations for public assistance applicants/recipients which allow them to make informed choices regarding their public assistance/path to self-sufficiency.· Processes program alerts/interfaces.· Contact for EPPIC/EPC card inquiry.5% MISCELLANEOUS: · Distributes Gasoline Cards for the PRC Program· Attend meetings, seminars, state-wide video conferences and other trainings to enhance knowledge of public assistance programs.· Promotes information from FCJFS along with partner agencies.· Speak at local organizations and attend community events regarding public assistance programs.· Knowledge of excel spreadsheets.· Utilize EDMS (Electronic Data Management System) for documents.Other job duties as deemed necessary to achieve organizational vision/mission.DEADLINE DATE: March 25, 2022HOW TO APPLY: Submit a cover letter and resume by March 25, 2022 at 4:30pm.Job Type: Full-timePay: From $16.00 per hourBenefits:Dental insuranceFlexible scheduleHealth insuranceHealth savings accountLife insuranceRetirement planVision insuranceSchedule:8 hour shiftDay shiftMonday to FridayAbility to commute/relocate:Wauseon, OH 43567: Reliably commute or planning to relocate before starting work (Preferred)Work Location: One location

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