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Company Name : Healthcare Management Administrators
Location : Bellevue, WA 98005
Position : Remote Customer Care Advocate
Job Description : HMA is seeking outstanding people who enjoy helping customers to be a part of it’s Member Services Department! If the Customer Care Advocate position sounds like a great fit for you, come join a fantastic team with HMA and help us Prove What’s Possible in Healthcare!For over 30 years, HMA has been the premier third-party health plan administrator in the PNW. We relentlessly deliver on our promise to provide employers with customized health insurance plans, for their Staff, that offer high-quality healthcare, at a reasonable cost, with first-rate customer service support.In 2021, HMA was chosen as a Washington’s Best Workplaces by our Staff and PSBJ™. Our vision, ‘Proving What’s Possible in Healthcare™,’ and our values, People First!, Be Extraordinary, Work Courageously, Own It, and Win Together, shape our culture, influence our decisions, and drive our results.What we are looking for: We are looking to hire people that care deeply about others, thrive in evolving environments, gain satisfaction from being part of a team and helping others succeed, are motivated by tackling complex challenges, are courageous enough to share ideas, are action-oriented, are resilient, and are results-driven.What you can expect: You can expect an inclusive, flexible, and fun culture, comprehensive salary, benefits, and time off packages with plenty of personal development and growth opportunities. If you are looking for meaningful work, a clear purpose, high standards, work/life balance, and the ability to contribute to something important, find out more about us at: https://www.accesshma.com/How YOU will make a difference: Respond to customer incoming phone calls and written inquiries; from clients, providers and members inquiring about eligibility, benefits, and the status of claims. Quickly research and troubleshoot inquiries delivering information to callers that helps them better understand and utilize their benefit plans. Play a key front-line role in our mission to revolutionize customer service in the Healthcare industry.Schedule: M-F (Variable Shift between 6am-6pm)Starting Pay Range: $20/hrWhat YOU will do: Serve our Members, Providers, Brokers and Clients by quoting accurate Eligibility, Benefit, Claim Status via call and written communicationAdvocate for callers by working with internal and external stakeholder to report, resolve inquiries, and prevent them from reoccurringFollow-up with callers timely to ensure customer satisfactionListen for understanding in order to competently address questions on an array of topicsMaintain a personable, courteous, and professional demeanor at all timesStrive for first call resolution by applying your ability to “think outside the box” and taking true ownership of the customer experiencePerform multiple tasks and navigate multiple systems to investigate and respond to our customer needs.Apply organization and written communication skills to quickly document phone conversations, noting key themes and resolutionsProactively raise recurring issues/questions with management for further reviewOwn your personal development to achieve job proficiency and meet performance goalsKnowledge, Experience and Key Attributes needed for Success: 1+years of experience providing superior service in a call center environment or providers office, preferably in the healthcare industryHigh school diploma or equivalentKnowledge of medical, vision and dental terminology preferredKnowledge of customer service ethics, principles and proceduresStrong verbal, written communications skills and analytical abilitiesExtensive keyboarding skills, including the ability to talk and document simultaneouslyAttention to detail and accuracyProven ability to work independently and in a team environmentBasic proficiency using Microsoft Office: Word, Excel, Instant Messaging and OutlookAbility to multitask including being able to maintain the flow of a conversation while typing 40+ WPMBilingual (Spanish/English) skills a plusHow we Support your Work, Life, and Wellness GoalsWe offer a comprehensive total rewards package including: competitive pay; annual incentive; medical, dental, and vision insurance; 401K retirement plan with match; generous PTO and holidays; an onsite gym facility; a gym subsidy; Life, AD&D, Short-Term and Long-Term Disability Insurances; an Employee Assistance Plan; free parking and easy freeway access to I-405 and I-520; a well-stocked kitchen on-site with subsidized snacks and refreshments; year-round wellness activities; the ability to earn a $500 wellness incentive; monthly events; paid volunteer hours and more!HMA requires a background screen prior to employment.Protected Health Information (PHI) AccessHealthcare Management Administrators (HMA) employees may encounter protected health information (PHI) in the regular course of their work. All PHI shall be used and disclosed on a need-to-know-basis and according to HMA’s standard policies and procedures.HMA is an Equal Opportunity EmployerJob Type: Full-time
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