Technical Support Specialist Job Vacancy in EVO Payments Farmers Branch, TX 75244 – Latest Jobs in Farmers Branch, TX 75244

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Company Name : EVO Payments
Location : Farmers Branch, TX 75244
Position : Technical Support Specialist

Job Description : MMC Group is hiring for Technical Support – Elite Services Team in Dallas, TX.Hours: Monday through Friday, 8:30a to 5:30pAbout our client:Our client, with offices throughout the nation, is one of the largest, fully integrated merchant acquirers and payment processors in the world. With operational offices in Dallas, Tx, they at the forefront of payment technologies that make fast, secure global credit and debit card processing more efficient and cost effective for merchants, ranging from micro-enterprises to multinational companies and financial organizations throughout North American and Europe.Essential Functions:Answer calls, emails, internal work orders and escalation requests in an ACD call queue based setting and in accordance with service level expectations.Phone merchants, agents, partners, and other company related entities in accordance with policy and procedures.Maintain call queue awareness at all times and maintain adherence to call center operating guidelines as provided by management.Respond to, follow-up, and complete requested assignments in an effective and ongoing manner.Assist merchants with reconciling their processed transactions.Troubleshoot, configure, and perform maintenance functions on POS terminals, peripheral equipment, POS applications and semi-integrated solutions according to set procedures.Maintain detail-oriented and customer-centered focus while troubleshooting POS related issues or working requests to ensure accurate and efficient maintenance of work. Make accuracy and quality a priority by double-checking work prior to completion.Work with all sales channels to provide ongoing technical support for merchants as defined by the product classification.Log interactions, which include calls, emails and maintenance queue, using detailed, specific and professional remarks in internal systems.Maintain thorough knowledge of supported systems, up to but not limited to POS downloader systems, third party portals and support/administration tools, front-end processing systems and proprietary internal systems.Attend trainings and complete on-line assessments to maintain a thorough knowledge of all processes, procedures and information that affect / impact the department and company as a whole, included but not limited to card industry regulations, interchange, dues and assessments, and PCI-DSS and PA-DSS compliance.Assist fellow team members with answers to questions and/or problem resolution via verbal or written communications.Work independently in a fast-paced environment and adhere to deadlines even when under pressure.Identify and provide follow-up and timely resolution for all issues presented in the Technical Support work queue.Perform miscellaneous job duties as assigned by management.Escalate issues, as necessary, to management on duty.Maintain confidentiality.Throughout the past 25 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.Get started on your career journey today! Apply to become a part of the MMC Team!We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.Job Type: Full-timePay: $19.00 – $21.00 per hourBenefits:401(k)401(k) matchingDental insuranceFlexible scheduleHealth insuranceHealth savings accountPaid time offVision insuranceSchedule:8 hour shiftDay shiftMonday to FridayAbility to commute/relocate:Farmers Branch, TX 75244: Reliably commute or planning to relocate before starting work (Required)Education:High school or equivalent (Required)Experience:Technical support: 1 year (Preferred)Customer service: 1 year (Required)Work Location: One location

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