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Company Name : McCarter Theatre
Location : Princeton, NJ 08540
Position : Theater Usher
Job Description : JOB DESCRIPTIONPOSITION: UsherCLASSIFICATION: Part-Time; Non-Exempt; HourlyDEPARTMENT: Patron ExperienceREPORTS TO: Front of House SupervisorLocated on the campus of Princeton University, McCarter Theatre Center holds the distinction of being both an award-winning producing theater and a renowned presenter of the performing arts. Under the leadership of Artistic Director Sarah Rasmussen and Managing Director Michael S. Rosenberg, McCarter is committed to being an essential creative partner to our communities.McCarter is an equal opportunity employer committed to hiring, supporting, and promoting a diverse and inclusive workforce. Please review our staff-written Framing Statement on equity, diversity, inclusion, and accessibility linked here: https://www.mccarter.org/explore/staff-framing-statement/.Ushers at McCarter Theatre join the Patron Experience Department as members of the Front of House team. In this role, ushers are the first line of engagement with audience members who attend our performances.Primary Job Responsibilities: Welcome audience members to the venue and assist them with finding the precise location of their seats according to their ticket information.Use a scanning device to ensure the ticket presented is an authentic credential for the specific performance scheduled.Resolve any conflicts as needed when audience members are in disagreement about the location of their seats or when another patron is in the wrong ticketed section.Aid patrons who have disabilities or other special needs in finding an appropriate seat or section for them to enjoy the show comfortably.Answer audience member questions when asked about the content of the production.Enforce all venue performance rules throughout the production, such as no flash photography, recordings, limited entry and exit and no access to restricted areas.Facilitate a positive experience for a diverse audience, including the enforcement of McCarter’s Equity, Diversity, Inclusion, Accessibility, and Antiracism expectations for all audience members.Follow all emergency procedures regarding venue evacuation and know the location of all exits throughout the building.Qualifications & Requirements: Superior customer service skillsExcellent verbal communication skills – multilingual a plusAble to stand for long periods of timeMaintain a professional appearanceFriendly demeanorAbility to work nights, weekends, weekday matinees and holidaysComfortable working in a collaborative environment and with patrons, staff, students and artists of a diverse backgroundCPR training a plusWork RemotelyNoJob Type: Part-timePay: $15.00 per hourSchedule:Day shiftHolidaysNight shiftWeekend availabilityCOVID-19 considerations:All employees are required to wear a mask and to be fully vaccinated against COVID-19Experience:Customer service: 1 year (Required)Work Location: One location
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