Virginia Work at Home Customer Service Job Vacancy in Virginia Remote Virginia – Latest Jobs in Virginia

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Company Name : Virginia Remote
Location : Virginia
Position : Virginia Work at Home Customer Service

Job Description : US55505
Job Description Details
The Opportunity
QVC Customer Service Specialists answer inbound customer calls in a fast-paced environment. Working at home, our Specialists problem-solve to efficiently and effectively assist our customers.
Compensation
Starting rate is $15.00/hour.
Automatic increases in pay every 6 months for 2 years resulting in $17.00/hour (after 24 months).
Benefits: full time, Customer Service Specialists are benefit eligible beginning on day one of employment. Our benefit options include medical, dental, and vision coverage, paid time off, a 401K savings program, an enhanced parental leave program, generous team member discount across our entire family of brands, and more!
Life with QVC as a Customer Service Specialist
Busy day handling a high volume of customer inquires
Assist customers with questions while personalizing the experience for each caller
Calls may include confirming refunds, taking payments, placing orders, analyzing account data, etc.
Opportunity for advancement and upward mobility across the entire Qurate Retail Group family of brands
The Right Candidate
Problem solves and de-escalates unique situations while sustaining a high-paced call volume
Learns and works in a virtual environment with a set schedule and structured day
Effectively communicates with a variety of customer styles, peers, and leaders
Multitasks with ease and navigates multiple systems and screens while assisting customers
Can sit for long periods of time
Adheres to QVC computer system requirements
Troubleshoots own technical problems (in partnership with IT when needed)
Available to work weekends, holidays and additional hours as required
Resides in Florida, North Carolina, South Carolina, Texas, Virginia, or Boise Id area
System Requirements
Our Work at Home Team Members need to maintain the necessary system requirements to ensure a great experience for our customers. While a full specification list will be provided after your interview, here are a few key items:
Self-provided computer or laptop, running a Microsoft Operating System, operating on Windows 10 and not older than 3 years
Headset compatible with QVC specifications (QVC reimburses $75 for headset.)
High-speed internet connection. Satellite, broadband, wireless or dial-up services are not an option
Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported
Training Schedule
Your QVC career begins with a paid (5) week training period where full attendance and participation is required through the duration of the training. Training schedule and working schedule post training will differ.
The Application Process
Our application process is candidate-led. Each notification for next steps will be sent to the email address the candidate provides.
1. Complete Application
2. Complete skills assessment on mobile device or computer
3. Self-schedule interview
4. Complete interview
About QVC, Inc
QVC, Inc., exceeds the expectations of everyone we touch by delivering the joy of discovery through the power of relationships. Every day, in nine countries, QVC engages millions of shoppers in a journey of discovery through an ever-changing collection of familiar brands and fresh new products, from home and fashion to beauty, electronics and jewelry. Along the way, we connect shoppers to interesting personalities, engaging stories, and award winning customer service. Based in West Chester, Pa. and founded in 1986, QVC has more than 17,000 employees and has retail operations in the U.S., Japan, Germany, United Kingdom, Italy, France, and through a joint venture in China. Worldwide, QVC engages shoppers on 14 broadcast networks reaching approximately 370 million homes, seven websites, and 220 social pages. Visit corporate.qvc.com to learn more.
QVC, Inc., is a wholly owned subsidiary of Qurate Retail, Inc. (NASDAQ : QRTEA, QRTEB), which includes QVC, HSN, zulily and the Cornerstone brands (collectively, “Qurate Retail Group”), as well as other minority investments. Qurate Retail Group believes in a third way to shop – beyond transactional ecommerce or traditional brick-and-mortar stores – and is #1 in video commerce,#3 in ecommerce in North America and #3 in mobile commerce in the U.S. (according to Internet Retailer). For more information, visit www.qurateretailgroup.com . QVC, Q, and the Q Ribbon Logo are registered service marks of ER Marks, Inc.
EEO
As an equal opportunity employer, Qurate Retail Group is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable accommodations for individuals pursuant to applicable law, individuals that require accommodation in the job application process for a posted position may contact us at CareersUS@QVC.com for assistance.

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