Web Store Customer Service / Office Manager Job Vacancy in Acoustical Solutions Richmond, VA 23294 – Latest Jobs in Richmond, VA 23294
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Company Name : Acoustical Solutions
Location : Richmond, VA 23294
Position : Web Store Customer Service / Office Manager
Job Description : Position Overview:Manages all aspects of office operations for defined sales channels. Interfaces with production, portals, end customers, suppliers, and logistics suppliers as required to meet customer and business demands. Identifies new business opportunities and leads set-up of accounts and required processes.Duties and Responsibilities:1) Achieves sales targets per channel by coordinating with team to adjust strategies, products, etc. Monitors results to budgets, reports monthly, and generally drives growth and improvement through each channel.2) Trains users, configures, documents, and follows all order, accounting, and service processes for each channel. Identifies new channels to grow the business.3) Enters orders to ERP system as required for timely and correct processing.4) Updates and maintains all related channel portals to keep information up to date and accurate per partner policies.5) Recommends improvements and corrects to product offerings and details for all retail outlets to ensure accurate, competitive production positioning.6) Analyzes markets and uses data to improve product, content and service offerings.7) Ensures On Time Deliveries through coordination with production scheduler and OTD reports. Addresses issues and participates in problem solving if late orders occur.8) Answers / manages assigned channel(s) phone calls, voice mails, emails, and other communications. Fields assigned channel(s) customer inquiries, and responds to / manages same. Directs customers to appropriate manager or departments when assistance is needed.9) For assigned channel(s), reviews freight bills vs expected amounts, manages corrections and freight claims, approves freight bills for payment and communicates same to accounting.10) Supports and fully participates in the company’s continuous improvement processes. “Follows and Lives” the company’s stated values.11) Handles customer complaints and reviews, including responses and resolution.12) Flexibility to work hours required, including coverage of customer calls and emails in evenings to support all US time zones.13) Other duties and projects as may be assigned.Required Skills:Self-motivated, high energy level, works well without direct supervision.Excellent writing and verbal communication skills. Exceptional and professional telephone communication skills and email communication skills for interaction with customers.Strong follow-through skills to complete tasks “on time” and accurately.Flexibility to work extended / flex hours where needed to assist customers and resolve business issues.Required Qualifications:Bachelor’s Degree in Business, accounting, marketing or related technical field.Minimum of 7 years work experience performing duties related to above is required.High proficiency in Microsoft Office suite required, especially Excel.ERP experience required.Job Type: Full-timePay: $48,000.00 – $61,073.00 per yearBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountFlexible scheduleHealth insuranceHealth savings accountLife insurancePaid time offProfessional development assistanceTuition reimbursementVision insuranceSchedule:8 hour shiftOn callSupplemental Pay:Signing bonusCOVID-19 considerations:All recommended safety protocols are followed. Employee safety is our #1 concern.Application Question(s):Please explain what interests you in this role and your greatest strengths that will help you excel in this role. Thank you.Education:Bachelor’s (Preferred)Experience:Customer Service or Office Management: 5 years (Preferred)Work Location: One location
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