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Company Name : Alaska X
Location : Skagway, AK 99840
Position : Zip Line Manager
Job Description : Performs all aspects of the Zip Line Guide position. Responsible for assisting in the training and development of Zip Line Guides. Manages the daily and weekly operations of the Zip Line. Checks and monitors the course daily for any damage. Responsible for staff scheduling and resolving any employee or guest conflicts in the day to day operations or referring them to upper-management when applicable. Ensures employees adhere to company policies and procedures.MAIN JOB RESPONSIBILITIES:Responsible for ensuring our guests, employees, and animals experience the “E.X.C.U.R.S.I.O.N. of a lifetime” and making sure this experience is extended to non-employees our staff members encounterMonitors the safety of our guests at all timesPerforms chores before, during, and after tours to include, but are not limited to, the following: cleaning bathrooms, emptying trash cans, stocking the refreshment area, chopping wood, and cleaning equipmentDaily safety check of the course and equipmentAssists guests getting into and out of all vehiclesPresents guests with quality, accurate information during the tourPresents guests with safety information prior to starting the zip lineEnsures that guests are outfitted with the proper safety equipmentGuides guests through the course while maintaining the highest level of safetyMANAGEMENT RESPONSIBILITIES:Ensures employees adhere to the company’s service standards, policies, and procedures and answers any questions or concerns employees or guests may have regarding policies and proceduresRelates employees’ job performance and conformance to the company’s service standards, policies, and procedures and consistently provides feedback, both positive and negative, to employees and recommends appropriate action as needed to Upper ManagementAssists in the training of employees in job performance and conformance to the company’s service standards, policies, and proceduresResponsible for handling employee discipline issues and discussing job performance problems with employees to identify causes and concerns and to work on resolving them. In addition, is responsible for reporting performance concerns to Upper Management.Provides employees with consistent feedback, both positive and negative, and recommends appropriate action as needed to Upper ManagementCompletes monthly evaluations on all staff membersRegularly attends manager meetingsResponsible for scheduling staff while keeping overtime to a minimum and adjusting the posted schedule as needed when daily tour numbers are receivedResolves guests’ concerns and/or complaints and provides employees with guidance in handling these issues as best as possibleResolves any employee conflicts or situations that may arise and informs Upper Management when applicableResponsible for the safety of guests, employees, and animalsALL POSITIONS IN COMPANY ARE RESPONSIBLE FOR THE FOLLOWING:Adhering to all company policiesStriving to accomplish goals discussed with upper-managementKNOWLEDGE, SKILLS, AND ABILITIES:Must possess the knowledge, skills, and abilities related to climbing and zip liningMust be able to work at great heightsDemonstrates a professional demeanorExcellent communication skillsEffective organizational skillsAbility to motivate self and othersAbility to leverage the experience, expertise, and work of othersAbility to be assertive without infringing on othersAbility to effectively lead others by establishing rapport and gaining trust through active listening, specifying clear expectations, and consistently coaching and/or instructing others to improve their performanceAbility to interact with others using discretion and tactAbility to make decisions, identify problems, and solve problems quickly and confidentlyAbility to use good judgment in forming opinions, making decisions, and determining what is appropriate to the situation before actingAbility to maintain confidentiality and handle sensitive information with discretion and tactAbility to encourage teamwork within diverse groups to achieve common goals obtaining ideas and/or suggestions from staff along the wayAbility to handle unclear or changing situations and to switch gears easily in response to unexpected demandsSkilled in guest attentiveness as demonstrated by responsiveness to the needs and wants of our guestsAbility to memorize, recall, and present information and factsAbility to make oral presentations that engage an audience in a professional, clear, concise, and entertaining mannerAbility to adapt presentations and/or interactions with guests to meet the needs and/or expectations of people from various backgroundsAbility to initiate interaction with guestsAbility to work with little supervision in both a team environment and independentlyAbility to maintain a positive attitude at all times even when dealing with difficult people and while encountering stressful situationsAbility to be safety orientedSkilled in punctuality as demonstrated by consistently adhering to the timing of the tourENVIRONMENTAL CONDITIONS:All work is performed outside, so will be subject to possible adverse weather conditions and variations in temperature.Will be subject to noise, to include but not limited to, constant dog barkingWill be subject to dust, odors, and contact with water and/or other liquidsWill be subject to hazardous conditions (working with different machinery, etc)PHYSICAL ASPECTS OF THE JOB:Must be able to lift and carry a 40lb weight for a distance of 200 feetPosition involves frequent (usually at least 2.5 hours a day but no more than 5.5 hours a day) standing, walking, handling objects, grasping items, & manipulating machinery and small itemsPosition involves occasional (usually no more than 2.5 hours a day) sitting, carrying, balancing, bending, stooping, and kneelingNote: The statements in this document are intended to describe the general nature and level of work being performed by employees. They are not to be understood as an exhaustive list of responsibilities, duties, and skills required in this position. Furthermore, they do not establish a contract for employment, and they are subject to change, with or without notice, at the discretion of the employer.”This Company Describes Its Culture as:People-oriented — supportive and fairness-focusedTeam-oriented — cooperative and collaborativeWork RemotelyNoJob Types: Full-time, TemporaryPay: $20.00 – $24.00 per hourSchedule:8 hour shiftSupplemental Pay:Bonus payTipsAbility to commute/relocate:Skagway, AK 99840: Reliably commute or planning to relocate before starting work (Required)Application Question(s):This position in located in Skagway, Alaska. Are you willing and able to move here March-October?License/Certification:Driver’s License (Required)Work Location: One location
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