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Company Name : My Headhunter LLC
Location : Longmont, CO
Position : 911 Call Taker
Job Description : National 911 Call Center OperatorLongmont, CO, US$55,000-$65,000Multiple Positions AvailablePaid Relocation AvailableJob descriptionThe Emergency Call Relay Center (ECRC) is looking for positive, highly motivated and caring people who want to make a difference for the citizens we serve and FIRST first responders across the nation who turn to us for support!911 call takers with a minimum of 1 year of experience are strongly encouraged to applyTake advantage of this opportunity to join a fast-paced, technology driven company that supports 911 and public safetyWe are a national 911 centerWe receive calls from North America, including all 50 states, Canada, Puerto Rico, Guam, American Samoa, the Northern Mariana Islands and the U.S. Virgin IslandsOnce we determine the caller’s location, we then transfer them to the geographically appropriate PSAPThe team handles approximately 20,000 calls per monthWe answer 911 calls for many solutions including:o Voice over Internet Protocol (VoIP)o Wireless and Voice over WIFI (VoWIFI)o Satellite Phones o Telematicso Interim Text-to-9-1-1 Relay Solutiono Telecommunication Relay Services (TRS) & Video Relay Services (VRS) * There is never a dull moment!! Here are just a few of the large-scale critical incidents from across the country that the ECRC handled calls for:o Hurricane Irmao Hawaii Nuclear scareo Hurricane Matthewo Independence Day (you thought it was bad at your PSAP? Imagine dealing with it across the entire country)o Delmarva area earthquakeo Nashville bombingo Hurricane Harveyo Superstorm Sandyo Boston Marathon bombingo Hurricane IsaiasDescribe how this position fits in your organization.Currently have 21 positions in the ECRC (Emergency Call Relay Center.) A good fit in the ECRC would be an individual who is self-motivated, task oriented, works well under pressure, understands shift work to include working in a 24/7 365 environment, understanding of emergency services, ability to handle stress, and the ability to leave home and personal life at the door and put the person who is in crisis before yourself, then let it go and go on to the next call. The ECRC answers 911 calls that would otherwise be lost in the technology world that we live in today. We make sure our customers both internal and external get the best emergency call handling experience while they are dealing with emergency situations.Must HaveHigh school diploma required. Associate’s degree in communications, business, or similar field preferred. Equivalent work experience in a similar position may be substituted for educational requirements Experience One year experience in emergency services dispatching in a 9-1-1 center or similar environment requiredBasic knowledge of MS Outlook, Excel, Word, and PowerPoint requiredMay be required to work varying shiftsPreferred24/7 on call experience preferredJob Type: Full-timePay: $55,000.00 – $65,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountFlexible scheduleFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offParental leaveProfessional development assistanceReferral programRelocation assistanceRetirement planTuition reimbursementVision insuranceSchedule:8 hour shiftMonday to FridayOvertimeWeekend availabilityEducation:High school or equivalent (Preferred)Experience:Typing: 1 year (Preferred)License/Certification:Driver’s License (Preferred)Work Location: One location
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