AVP – Operations Job Vacancy in Firstsource Healthcare Chennai, Tamil Nadu – Latest Jobs in Chennai, Tamil Nadu

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Full Details :
Company Name : Firstsource Healthcare
Location : Chennai, Tamil Nadu
Position : AVP – Operations

Job Description : Purpose of the role:

Reporting to the SVP of Global Operations, HPHS the AVP – Operations has overall operational responsibility to manage multiple accounts for operational and financial performance.
Key responsibilities include delivering as per client SLAs with the objective of retaining; expanding/growing the current client accounts and ensure achievement of profitability targets as per the business plan and agreement. The holder of the role is also responsible for overseeing hiring, driving operational efficiency through high employee connect and engagement, overall client satisfaction and retention and client relationship management.
Roles & Responsibilities:

Strategic:
Maintain positive working relationships with existing and new clients with a constant focus on premier customer service in a growth-oriented environment
Support Business Development teams in new customer acquisition by providing operational expertise needed to win new clients
Designing and implementing business strategies- budgeting, planning, and evaluation of Operations
Work with cross functional teams to help create innovative and transformational solutions for clients
Develop the next generation of strong operational leaders

Operational:
Ownership of P&L for multi-location account
Deliver on all SLAs as per contractual obligation with clients and drive efficiencies/productivity
Develop and implement effective talent acquisition and development strategy
Maintain adequate and appropriate staffing patterns based on client needs and volumes
Institutionalize best in class quality framework to deliver enhanced customer delight
Develop performance measures that support company’s strategic direction
Enable to build an organizational culture with increased levels of employee engagement
Maintain robust succession plan to ensure organizational sustainability
Provide leadership and direction to management teams to ensure effectiveness of operations
Maintain staff compliance with Company and HR policies and procedures

Key Performance Indicators:
Profitability
Customer Satisfaction
Revenue growth from existing clients
Employee Engagement and Talent Development
Business Transformation

Reporting Structure:
AVP – Operations will report to the SVP Operations

AVP- Operations : Success profile
Experience
Critical:
Bachelor’s Degree in Business Administration, Finance or a related discipline . MBA will be an added advantage
14+ years of experience with at least 5 – 8 years’ of experience in heading a large scale business unit
Proven experience in managing large scale/ multi – location operations
Experience in the HealthPlan Claims processing for National / Commercial Plans
Know-How
Critical:
Thorough knowledge of Operations Management
Financial management
Human capital management
Desirable:
Domain knowledge (US Claims Processing)
Understanding of operating nuances for specific geographies that Firstsource Healthcare business operates in (US and India)

Personal Attributes/Traits
Collaborative & consultative
Socially confident
Achievement oriented
Creative
Analytical
Communicative
Competencies
Business Foresight –Ability to strategize & demonstrate deep business insight that helps identify & develop strategic opportunities
Influencing
Managing Transformation – Ability to work and lead transformations in a dynamic environment
Fostering partnerships with internal and external stakeholders
Working across boundaries – collaborative working towards a “One Firstsource” identity
Decision making and problem solving skills
Driving Excellence

Qualifications
Experience
Critical:
Bachelor’s Degree in Business Administration, Finance or a related discipline . MBA will be an added advantage
14+ years of experience with at least 5 – 8 years’ of experience in heading a large scale business unit
Proven experience in managing large scale/ multi – location operations

Experience in the HealthPlan Claims processing for National / Commercial Plans

Primary Location: India-Tamil Nadu-Chennai
Other Locations: India
Work Locations: Chennai – Bayline Infocity
Job: GM
Organization: HPHS – Offshore Operations-India

This post is listed Under  Chennai jobs

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