Call Center Manager Job Vacancy in Good Tidings PHC Clark, NJ 07066 – Latest Jobs in Clark, NJ 07066
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Company Name : Good Tidings PHC
Location : Clark, NJ 07066
Position : Call Center Manager
Job Description : Dynamic Front line Manager needed for our 31-year strong, integrity based & growing service company.*This is NOT a remote job*The ideal candidate should have proven managerial experience. Developing new and encouraging existing business with integrity and supporting a positive heartfelt relationship with customers is key in this role. Industry experience with Plumbing Heating and Cooling is not a requirement but helpful.Check out The Good Tidings Way in action: https://youtu.be/65X1LbpWV5MCompensation – $70K per year base. $6k available performance bonus. Health care, Dental, Vision, Vacation, Paid time off, 401K and Great Coffee!Shift – 7AM – 8PM Four days on, four day off, rotating shift.Responsibilities.· Build rapport our with our new and existing customers· Use discretion as to which service requests to entertain· Manage dispatch and customer challenges· Manage call center and assistant manager· Manage scripts to provide excellent customer service and set expectations· Manage service and install, equipment, parts and installation dates.Requirements· Excellent communication skills.· Patient and able to overcome customer objections· Great decision-making and judgement.· Good Keyboarding Skills, 45+ words per minute.· Tirelessly seeks a win win in every situation· Coachable and trainable.· Able to relate to all personalities; instantly like-able.· Results oriented – goal drivenwww.goodtidingscomfort.comCall 800 945 0400Apply online to take assessments and be on our permanent hiring radar. http://goodtidings.applybyweb.com/Thank you,David McKennaOwner / FounderChief Visionary OfficerJob Type: Full-timePay: $70,000.00 – $76,000.00 per yearBenefits:401(k)Dental insuranceEmployee discountHealth insurancePaid time offVision insuranceSupplemental Pay:Bonus payCOVID-19 considerations:We take Temps, use distancing and hand sanitizerEducation:High school or equivalent (Preferred)Experience:Call center: 1 year (Preferred)Work Location: One location
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