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Company Name : Columbia University Medical Center
Location : New York, NY 10032
Position : Call Center Representative
Job Description : Job Summary:Responsible for managing patient calls with the highest level of customer service, registration, and scheduling of patient appointments in EPIC practice management system, providing patient with all appointment relevant information.Job Responsibilities:Handles incoming callsUsing a telephone headset and computerized practice management system, schedules all patient appointments in accordance with specific scheduling protocols.Uses all tools to accurately schedule patient appointments.Provides patients with all pre-appointment information needed.Obtain all patient information for accurate patient registration such as demographic and insurance information.Schedules appointment requests received via the Patient Portal.Performs other duties as requested by Call Center Manager.Job Qualifications: * High School Diploma required, Associates Degree preferred or the equivalent in education, training, and experience in a physician practice setting.Minimum of two years of experience working in a physician practice scheduling appointments and working with medical records.Bilingual (English/Spanish) is strongly preferred but not required.Job Type: Full-timeBenefits:401(k)Dental insuranceHealth insuranceLife insurancePaid time offVision insuranceSchedule:8 hour shiftCOVID-19 considerations:COVID-19 Vaccines and Boosters RequiredAbility to commute/relocate:New York, NY 10032: Reliably commute or planning to relocate before starting work (Preferred)Education:High school or equivalent (Preferred)Experience:Call center: 1 year (Preferred)Customer service: 1 year (Preferred)Work Location: One location
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