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Company Name : Valant Medical Solutions, Inc.
Location : Seattle, WA 98101
Position : Customer Account Coordinator
Job Description : The Customer Account Coordinator is responsible for coordinating incoming customer requests to add or make changes to their existing subscriptions. The Customer Account Coordinator works directly with our customers and internal teams. If you’re passionate about applying innovative technology to create simple solutions to complex business problems, then we want to talk to you!
What You’ll Do
Answer incoming calls from customers regarding changes to their existing subscription
Monitor subscription queue and send incoming requests to appropriate teams
Help process renewals of non managed accounts
Recognize customer satisfaction and adoption data patterns
Influence deployment methodology and process changes
Support the efforts of Valant’s reference and referral programs
Contribute internally to the Valant team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a Subject Matter Expert (SME) for specific business or process areas
What You’ll Need
Demonstrated ability to identify customer needs, handle customer problems with professionalism, engage with other teams where necessary, and to drive resolution on customer problems and questions.
Initiative, and ability to think outside of the box
Self-motivation, accountability, and ownership.
Excellent verbal and written communication .
A reliable internet connection and a quiet space to work – this job is currently 100% remote (laptop and other equipment will be provided),
Medical Billing or Clearinghouse experience is a plus!
What We Offer
Competitive compensation package, including 100 percent employer-paid medical, dental, vision premiums and HSA contributions
Generous paid time off policy
Bonus plans
401k
Company-paid ORCA pass (for Seattle-based employees)
Position can be entirely remote
#valantjobs
This post is listed Under Washington jobs
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