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Company Name : ROSS COUNTY WATER COMPANY, INC.
Location : Chillicothe, OH 45601
Position : Customer Service Clerk
Job Description : 11. Job Title: CUSTOMER SERVICE REPRESENTATIVE Department: AdministrationReporting Relationship: Works under the supervision of and reports to the Office Manager.Position Description: Performs a variety of customer service-related functions in coordination with cross-functional team members to provide Water Company service levels that meet or customer expectations.Qualifications: Any combination of training, education and work experience which indicates possession of the skills, knowledge and abilities listed.High School or GED graduate; previous related customer service and/or office experience. Proficient with computer and Microsoft Office products, printer, copier and telephone; organizational skills; able to maintain records in a current, accurate and presentable manner; and ability to perform mathematical calculations w ith speed and accuracy.Required to obtain Notary’s license within 6 months; an ability to communicate with team members, customers, and external parties; an ability to maintain self-control under adverse circumstances.Summary of Essential Functions: Including but not limited to the following;Provides and works to fulfill services requested by walk-in, telephone, or electronic customers.Signs up new water users, new owners, tenants and water tap transfers, collecting the appropriate fees and signatures on the appropriate forms to meet Company rules and regulations.Prepares the New Membership Certificates, notices to customers concerning new tap installations and right-of-ways for construction projects.Enters new customer information into the utility billing system.Prepares and coordinates all required paperwork needed for the installation of new water taps.11. Job Title: Customer Service Representative (contd)Prepares and resolves work orders.Assists with the collection of customer payments on accounts.Assists with posting account payments.Assists with sorting, opening and posting mailed-in payments when needed.Communicates effectively and collaborates with office and field team members.Performs duties of other departmental team members and provides back-up support as needed.Work RemotelyNoJob Type: Full-timePay: $12.00 – $13.00 per hourBenefits:401(k)401(k) matchingDental insuranceHealth insuranceHealth savings accountLife insurancePaid time offVision insuranceSchedule:8 hour shiftDay shiftMonday to FridayNo nightsAbility to commute/relocate:Chillicothe, OH 45601: Reliably commute or planning to relocate before starting work (Preferred)Education:High school or equivalent (Preferred)Work Location: One location
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