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Company Name : TelAlaska
Location : Seward, AK 99664
Position : Customer Service Representative
Job Description : Position Purpose/SummaryThe Customer Service Representative is committed to providing the highest quality service to the communities, customers, and employees we serve.Primary Duties & ResponsibilitiesMaximize customer revenue opportunities through explanation of products and services available to meet customer needs.Sell products and services. Ensure individual, team and company goals and objectives are metProvide information to customers relating to the application for, installation of, and policies and procedures relating to local and long distance telephone, cable television and internet services.Administrative duties relating to local and long distance telephone, cable television, and internet services.Verify customer-provided information prior to the processing of service orders. Enter service orders into the database; process service orders for installation, disconnection and feature changes by computer.Assist customers by answering billing questions, determining deposits, and approving credit memos by adhering to American Broadband policies and procedures and Tariff requirements; log credit deposit information, and determine payment options for customers that have overdue accounts.Facilitate trouble reports for customers and forward information to the appropriate department or individualMaintain customer plant records.Assist technicians in clearing troubles.Assist with bad debt collection, as needed.Provide pertinent information to technicians and main office personnel, as required.Assist with or coordinate special projects, as assigned.Performing all other duties and responsibilities assignedKnowledge, Abilities, & Skills for SuccessAble to operate PC and various software applications.Self-starter with attention to detail and strong analytical skills.Ability to communication with associates and customers in a professional manner.Able to work flexible schedule, including Saturdays, if required.Ability to get along with others.Able to work a minimum of 40 hours per week.Effectively communicate in a positive and professional manner through written and verbal communications, in all interfaces with customers/public, fellow employees, and vendors that provide products or services.Knowledge of and the ability to comply with CPNI regulations and proceduresAbility to embrace change in the workplace while encouraging others to seek innovative approaches and the ability to function effectively as a team playerProficient computer skills (including Microsoft Office suite) and the ability to adapt and learn as programs and processes change.QualificationsAt a minimum, the Customer Service Representative must have high school diploma or equivalent plus 1+ years customer service/sales experience. Basic telephony and cable television experience, inside and out, preferred.American Broadband, and all subsidiaries, are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Job Type: Full-time
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