Customer Service Representative (Part Time) Job Vacancy in Pittsburgh Pirates Pittsburgh, PA 15212 – Latest Jobs in Pittsburgh, PA 15212
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Company Name : Pittsburgh Pirates
Location : Pittsburgh, PA 15212
Position : Customer Service Representative (Part Time)
Job Description : The Pirates WhyThe Pittsburgh Pirates are a storied franchise in Major League Baseball who are reinventing themselves on every level. Boldly and relentlessly pursuing excellence by:purposefully developing a player and people-centered culture;deeply connecting with our fans, partners, and colleagues;passionately creating lifetime memories for generations of families and friends; andmeaningfully impacting our communities and the game of baseball.At the Pirates, we believe in the power of a diverse workforce and strive to create an inclusive culture centered in Passion, Innovation, Respect, Accountability, Teamwork, Empathy, and Service.Job SummaryThe Customer Service Representative is responsible for providing guest service and problem-solving in to all persons who call into the Pirates’ customer service line, including but not limited to, current and potential ticket members and to record into a database all pertinent information to aid in servicing customer accounts.ResponsibilitiesPrimary: Provide customer service to current and potential ticket holders; problem-solving, processing tickets through Provenue and handling inquiries and requests; triage non-ticket related calls to ensure they are routed to the appropriate individual.Record into CRM database all pertinent customer information including, new names, addresses, and all other information considered to be important to the servicing of customer accounts.Assist with flex plan troubleshooting and voucher redemption.Monitor and respond to season ticket holder newsletter action items.Assist season ticket holders in troubleshooting our loyalty platform through Pirates Points.Handle a variety of ticket orders, such as promotional orders, ticket exchanges, season ticket add-on orders, and various ticket plans and deals.Identify lead opportunities through phone interactions.Assist sales team in the follow up with theme night individual buyers to identify opportunities for customers to come out to additional gamesAssist in servicing sales events organized by the Ticket Sales & Service Department.All other duties as assigned by the Manager, Customer ServiceSecondary: Coordinate and assist with organizational mailings, as needed.Attend other corporate department meetings, as needed.Job Type: Part-time
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