Customer Service Team Member Job Vacancy in TDC Systems Intergration LLC Atlanta, GA 30329 – Latest Jobs in Atlanta, GA 30329

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Company Name :
TDC Systems Intergration LLC
Location : Atlanta, GA 30329
Position : Customer Service Team Member

Job Description : This position reports directly to the Team Lead and is responsible for processing & underwriting applications for applicants seeking assistance with rent, utilities and homelessness stability services through emergency funding.The Team Member hired for this position must have prior customer service experience, family intervention or social work experience and/or experience working with individuals seeking federal governmental assistance.The Team Member must be able to quickly absorb and become knowledgeable regarding the program’s established policies and procedures and be both proficient and expedient in their review of the applicant’s eligibility for financial assistance and their ability to disburse payments.The Team Member must demonstrate the ability to ensure each application is complete and includes any required supporting documentation and to effectively communicate with tenants and landlords through the program’s online portal, by email or by telephone.The Team Member must effectively communicate and confirm eligibility and payment statuses with their Team Lead, conduct income and other eligibility quality control checks and schedule payments subject to the Team Lead’s review and approval.PREFERRED QUALIFICATIONSPrior experience in underwriting, federal compliance, finance, accounting and/or high-volume application processing.JOB REQUIREMENTS: Bachelor’s DegreeWORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT)Team Member will work up to 40 hours/week and may be required to occasionally work in the evenings and/or on weekends to achieve agency performance and productivity goals. Team Member will be working remotely, and in-person, masks and COVID-19 protocols are encouraged.Job Type: Full-timePay: $26.25 per hourSchedule:8 hour shiftAbility to commute/relocate:Atlanta, GA 30329: Reliably commute or planning to relocate before starting work (Preferred)Experience:Community & Human Services Occupations: 1 year (Preferred)License/Certification:Driver’s License (Preferred)Work Location: One location

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