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Company Name : Open Tech Alliance
Location : Phoenix, AZ 85029
Position : Customer Success Manager
Job Description : Who We AreOpenTech is a highly regarded niche technology company providing innovative solutions and exceptional service for self-storage property owners and customers. We have the high energy level and customer focus of a pioneering startup, backed by years of experience and the leadership of a top management team. We are passionate about partnering with our customers to create opportunities for success, and committed to continuously improving ourselves, our processes, and our solutions. We make mistakes, but we believe it is how we recover from them that makes us a great company. Sound like the place for you?If you’d like to join the OpenTech family, apply today.About the RoleCustomer Success is the hub of Open Tech’s business-to-business success, and we are growing our team. This critical function works in partnership with every aspect of the company to drive growth and retention by understanding and supporting our customers’ business needs.Our Customer Success Manager manages the successful implementation and effective use of OpenTech’s products and services for a territory-defined group of accounts through personal communication and using data analytics. The CUSTOMER SUCCESS MANAGER understands the industry, our customers’ needs, and our unique role in providing solutions.Who We Are Looking ForYou are professional, collaborative, hardworking, and an excellent communicator. You value integrity and bring a positive attitude to everything you do. You are a creative problem solver, enjoy a dynamic environment, have success working with cross-functional teams, and believe in technology to provide solutions. You are organized but flexible and ready to step up or step in as needed. You respect individuality and diversity and actively seek the perspectives, ideas, and insights of others. You care about where you work and the people you work with. You like people, and they like you.CharacteristicsAccountable, a self-starter who works well independently and collaborativelyOrganized, with attention to detail and the ability to prioritize tasksEmpathetic, a good listener with a desire to help customers succeedFlexible, able to operate effectively in a culture of changeCheerful, with a can-do attitude and willingness to put in the effort to meet goalsLifelong learner, open to new information and processesProfessional, looking for a long-term career and not just a jobConfident, welcoming of new ideas and feedback, and willing to contributeResponsible, understanding the role is critical to company successCore Responsibilities: Create and retain customer loyalty through proactive customer partnershipsOversee onboarding with sales, accounting, setup, support, developmentAdvocate, connect and marshal resources to troubleshoot and solve challengesUnderstand and define what success looks like for each customerCoordinate data collection and reporting for proactive engagementUnderstand and communicate value-added solutions; cross-selling and up-sellingUse advanced CRM engagement tools to manage the customer experienceThis job has no supervisory responsibilitiesThis is not a work-from-home positionOccasional trade show travel is required (post-COVID)Education/Skills Required: Proven track record in a B2B customer-facing role; 1-2 years preferredExperience working with a range of accounts from small to largeExcellent and persuasive interpersonal skills; verbal and business writing competencyMicrosoft Office/365 proficiency (Word, Excel, Outlook, Teams, SharePoint)CRM experience (Dynamics preferred but not required)Ability to learn proprietary computer systemsPrefer Bachelor’s degree (BA/BS) from a four-year college/universityWill consider a combination of education, knowledge, skills, and experiencePhysical Demands: The physical demands described below represent those required to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. To perform the essential duties, the employee:Must be able to work on-site in Phoenix.Is required to speak, listen, sit, stand, walk, use hands and fingers to type, handle or feel; and reach with hands and arms.May need to lift and/or move up to 10 poundsCompensation: The Customer Success Manager Compensation Package includes:Base Salary (from $50k-$65K depending on experience)MBO Bonus Program (paid out quarterly)Full range of benefitsA Final NoteThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification; they are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.OpenTech Alliance, Inc. reserves the right to change or modify job duties and assignments at any time. The above job description is not all-encompassing. Position functions and qualifications may vary or change depending on business necessity.OpenTech provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, OpenTech Alliance, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Job Type: Full-timePay: $50,000.00 – $75,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceDisability insuranceEmployee assistance programFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offVision insuranceSchedule:8 hour shiftMonday to FridaySupplemental Pay:Bonus payAbility to commute/relocate:Phoenix, AZ 85029: Reliably commute or planning to relocate before starting work (Required)Education:High school or equivalent (Required)Experience:Customer support: 2 years (Required)Work Location: One location
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