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Company Name : Beckman Coulter Life Sciences
Location : Mumbai, Maharashtra
Position : Customer Support Admin
Job Description : Beckman Coulter Life Sciences’ mission is to empower those seeking answers to life’s most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, you’ll help drive our vision of accelerating answers—and our commitment to excellence.
Beckman Coulter Life Sciences is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
Job Description:
As a Client Services eCommerce Associate, you will be responsible for processing all order types and determining requirements, answering inquiries, solving problems, fulfilling requests, and maintaining current and accurate information in all databases. This challenging position is fast paced and high intensity. Collaborations with multiple internal departments allows for career growth. This includes but is not limited to the following responsibilities:
Review electronic orders and resolve holds.
Review dashboard and resolve holds.
Timely follow up and feedback provided for all customer issues.
Achieve and maintain a positive rapport with customers
Collaborate with field sales, accounting, planning, technical support, marketing, warehouse, training and education, and returns department
Ensure that customer information is current and accurate.
Commit to meeting individual agent goals.
Resolve problems by clarifying issues, researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems.
Continue to learn new technology.
Understand the big picture and how this role significantly impacts the overall business.
Key Skills:
Strong understanding of Computer Administrative Tools (Windows, MS Office)
Ability to type 50+ wpm required
Familiarity with Oracle and/or Salesforce preferred
Four-year degree preferred or the equivalent of 2+ years of customer service experience
Behaviors:
Participate in special assignments/projects when directed by management.
Adhere to compliance requirements at all times
Display team leadership with the ability to create and drive effective team working.
Highly effective and demonstrated Time Management and Personal Organization.
Proven ability to thrive in a fast paced, ever changing team environment.
Excellent communication skills to include proven professional, conflict management, and persuasion skills.
Must possess strong problem-solving skills.
Demonstrated strong attention to detail while multi-tasking to achieve quality on-time completions of tasks.
A “Do It Now” mindset coupled with a strong sense of accountability.
Local time zone or match Eastern time zone?
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.
If you’ve ever wondered what’s within you, there’s no better time to find out.
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.
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