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Company Name : Tesla
Location : Draper, UT 84020
Position : Desktop Support Technician [Draper, UT]
Job Description : The Role
Tesla is currently seeking a highly technical Desktop Support Technician to join our team in Draper, UT. The IT Services position within the IT Operations team will be on the front lines of Tesla’s IT systems support. As the face of IT, the Desktop Support Technician must have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments. The primary task of this position will be to troubleshoot and resolve endpoint issues, install and support the systems, and assist with the day-to-day operations for Tesla’s global IT infrastructure to provide for the growth of Tesla’s initiatives.
ResponsibilitiesProvide onsite and remote support for Tesla organization, responsible for troubleshooting and resolution of computer and mobile device hardware and software issues, telephony, printers and networking intermediate knowledge of computer applicationsWorking with Backups, Active Directory, Exchange, and Windows server environmentsWorking with ECM, Imaging, packaging, scripting – Python or PowerShellWorking with enterprise remote imaging and administrative tools including SCCM, JAMFMaintaining and working with wireless technologies, LAN, VPN, DSLCreate, edit, and improve technical articles and other procedures for systems at TeslaWorking with the team lead, elevated set of permissions to address more challenging work within active directory, office 365Supporting senior level executives on a daily basisPerforming in compliance with policy guidelines and within time frames as defined in the team’s SLAs and/or project requirementsTroubleshooting Windows 10, Mac OS, iOS & Android mobile operating systemsProvide mentorship and guidance to lower level helpdesk techniciansAbility to research and grasp technical information across multiple tools while talking with customersAbility to establish priorities and manage workload effectively and efficiently
RequirementsMinimum of 4 years of experience with desktop support experienceMinimum of 4 years of experience within a Windows and Mac environment, some Linux is preferredAS or BS degree in information technology, computer science, etc. is preferredExcellent customer service skills, strong attention to details with excellent follow up is preferred
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