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Company Name : Arraya Solutions
Location : Ewing, NJ 08628
Position : Desktop Support Technician
Job Description : Arraya Solutions, a leading Mid-Atlantic technology consulting firm and Managed Services provider located just outside Philadelphia, is looking for PC Support Analyst to join our team!We are a culture that embraces change, values family and are actively involved with the community. Our team consists of people with positive attitudes who are interested in growing their knowledge around technology and leaders that are heavily involved in day-to-day activities.Job SummaryConsider this opportunity to join our team as an End User Support Analyst. These positions are responsible for providing infrastructure support to other business areas. The primary value of the End User Support position is its ability to provide quick and efficient technical support without disruption to business flow.Responsibilities: · Manages and maintains desktop systems and peripheral systems as assigned, including IMAC tickets, patching, troubleshooting, and design· Addresses tickets, provides incident response, and triages, including after-hours support when tasked· Mentors/trains team members and drives team direction and technical support efforts· Identifies improvements to technology and processes to streamline operations and support· Generates and analyzes ticket reports as part of proactive maintenance and make recommendations· Develops and maintains desktop documentation to include build, standards, CMDB information, and disaster recovery documentation· Reviews and approves documentation for department processes, disaster recovery documentation to ensure consistency and soundness· Supports the technical needs of employees and clients, as they relate to computer based systems· Installs and supports desktop/notebook/tablet computers and printers in a Microsoft network environment· Performs individual and departmental moves· Supports a variety of pre-packaged and internally developed software applications, as well as third party software specific to the financial services industry· Hardware and software to be supported includes, but is not limited to:· Intel-based PCs and notebook computers running on a Microsoft network.· HP and Xerox laser printers.· Windows 7 and Windows 10 desktop operating systems.· Wireless Internet (Wi-Fi).· Thin client computing at the desktop using thin client terminals and Windows Terminal Services.· Virtual desktop infrastructure (VDI) running on a Microsoft platform· MS Office Suite and other pre-packaged applications· Internet Explorer and Edge· Outlook e-mailJob Type: Full-timePay: $50,000.00 – $57,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceFlexible spending accountHealth insurancePaid time offVision insuranceSchedule:8 hour shiftAbility to commute/relocate:Ewing, NJ 08628: Reliably commute or planning to relocate before starting work (Required)Work Location: One location
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