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Company Name : County of Siskiyou
Location : Yreka, CA
Position : Eligibility Worker I
Job Description : DescriptionThe County of Siskiyou is an Affirmative Action/Equal Opportunity EmployerWe welcome applicants of any race, religion or ancestry.Under direct supervision, to learn to determine the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering; to learn to initiate and process casework through an automated system; to learn to identify needs and make appropriate referrals for health, social, and/or employment services; and to do related work as required.DISTINGUISHING CHARACTERISTICSThis is the entry/trainee level in the Eligibility Worker class series. Incumbents in this classification are expected to perform work under close supervision and receive extensive in-service training to gain in-depth knowledge of public assistance programs, Department processes, and caseload administration. An incumbent is expected to advance to the Eligibility Worker II level after successful completion of the Eligibility Worker I probationary period. Eligibility Worker II incumbents are expected to independently manage a full caseload, referring non-procedural questions to appropriate supervisory staff.The Eligibility Worker series uses SAWS (Statewide Automated Welfare System) for determining eligibility and processing casework. Use of this automated system necessitates the ability to navigate through a multitude of screens; the ability to recognize when system output is incorrect; the ability to elicit information from clients through an interactive interview with limited structure; and knowledge of multiple aid programs.REPORTS TOEligibility Supervisor.CLASSIFICATIONS SUPERVISEDThis is not a supervisory class.Examples of DutiesLearns to perform interactive interviews to elicit eligibility information and identify a need for public assistance programs and services; learns to analyze financial and eligibility information to determine initial or continuing eligibility for aid programs; learns to explain regulations, rules and policies to applicants, informing them of their rights, responsibilities and eligibility for services and assistance; ensures the proper completion and accuracy of applications and declaration forms; learns to resolve discrepancies by securing appropriate documentation, including medical records and confirmations from other agencies; learns to initiate total-household assistance cases; enters and retrieves numerical and narrative data from computerized records; issues benefits; prepares correspondence and reports; learns to organize caseloads so that necessary case records and documents are processed within specific time limits established by regulations.Typical QualificationsAny combination of training and experience which would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:Completion of 60 semester or 90 quarter units of college.ORTwo (2) years of experience performing clerical duties which include substantial public contact experience with clients and basic interviewing responsibilities for the purpose of gathering information and explaining policies or clarifying information needed.OROne (1) year of experience with responsibility for one or more of the following: determining eligibility for loans, financial assistance, unemployment, veterans benefits, or publicly or privately financed health counseling and/or social services programs.Supplemental InformationTYPICAL PHYSICAL REQUIREMENTSSit for extended periods; frequently stand and walk; normal manual dexterity and eye-hand coordination; lift and move objects weighing up to 25 lbs.; corrected hearing and vision to normal range; verbal communication; use of office equipment, including computer, telephone, calculator, copiers, FAX, and other related peripheral equipment such as printers and scanners.TYPICAL WORKING CONDITIONSWork is performed in an office environment; work may involve stressful situations and include dealing with erratic and sometimes threatening behavior; continuous contact with other staff and the public.Job Type: Full-time
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