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Company Name : Sunshine Community Health Center
Location : Talkeetna, AK 99676
Position : Front Desk Receptionist – Talkeetna, AK
Job Description : SUMMARY:
Sunshine Community Health Center is excited to announce an opening on our patient services team for a front desk receptionist. This position helps to ensure that patients receive timely and appropriate care and provides direct clinical support to our medical providers, clinic staff and patients. Sunshine is an award-winning, non-profit, community health center offering competitive pay and benefits.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Greet Patients upon arrival to the clinic with a positive attitude.
Provide professional customer service to external and internal customers
Check in Patients and update registration and billing information within the medical and dental management billing software.
Verify that all documents are included with applications for the Sliding Fee Discount Schedule and submits documentation to Patient Advocate(s).
Maintain the waiting room in an orderly manner and tidy the area as needed.
Answer and direct all calls and clinic emails with brief and professional responses.
Return calls within the SCHC delegated time frame.
Make appointments for Patients according to the clinic’s scheduling policy; confirm appointments; follow up with “no shows” according to the clinic’s no-show policy.
Handle triage, emergency and critical calls with professionalism and ensure prompt customer service and attention to detail.
Triage Patient’s emergent needs in accordance with the clinic’s walk-in emergency policy. Those scheduled Patients who meet emergency criteria are placed into open slots in the daily schedule.
Schedule future appointments, as available, for Patients whose needs are not urgent or emergent
Act as cashier and collect on Patient account/fees and input payments daily.
Check with insurer to verify that the Patient is covered by that insurance provider, and coordinate coverage limitations and eligibility for the services provided. Check to determine the Patient’s co- payment responsibility.
Rebill for previous visits, if covered.
Prepare daily deposit and reconcile to the Patient management billing system reports.
Ensure encounter form is complete and accurately enter data at the time of Patient check out.
Provide back up to and be cross trained with other departments as necessary.
Provide attention to detail and accuracy for any processes, data proofing, and reviews that will result in a high level of data entry.
Work with the front-desk team and with all other medical, dental, and behavioral health Staff to oversee quality Patient care and the efficient flow through the clinic.
Develop knowledge of services and products that SCHC utilizes and offers, including Portal and Telehealth platforms.
Possess a well-organized knowledge of SCHC upcoming events, clinics, and activities.
Maintain a desk procedure manual.
Maintain confidentiality for both Patient and Employee information.
Work independently to resolve problems as they occur.
Follow opening and closing procedures.
Assist with mail being sent, received, and distributed.
General cross-training duties:
Scheduling: Supports scheduling for Clinical, Behavioral Health and Dental teams; calendar management for clinical events.
Medical Records Coordinator: Responds to requests for medical records and other clerical duties related to medical records.
Referrals: Responds to SCHC Care Team and Patient requests for referrals to both internal and external Providers and resources.
Outreach/Patient Advocate: Participates in outreach work via community health care events; collaborates in Care Management; supports Patient navigation with community, Federal, and State resources.
Perform other duties as assigned
EDUCATION AND/OR EXPERIENCE:
Graduation from high school or the equivalent. Two years of appropriate office work experience, including at
least six months performing duties like most of those specified above.
KNOWLEDGE AND ABILITIES:
Knowledge of standard office policies and procedures.
Skill in professional customer service.
Skill in organizing time and managing multiple demands.
Skill in dealing with Patients, Visitors, and the Staff in a positive and professional manner.
Accuracy with data entry and 10-key skills.
Skillful in the use of computers.
Skillful in the use of office machines (copier, fax, postage meter).
Ability to work independently and use good judgment in work prioritization.
Ability to complete difficult/complex tasks.
Ability to communicate verbally and in written format in a professional manner and follow oral and written instructions.
Ability to be a good listener.
Ability to work effectively and collaboratively in stressful situations.
Skills in assertiveness, communication, and conflict resolution.
Desire to become a team member towards a common goal of delivering quality health care.
Retirement Plans With Up To a 4% match
Student Loan Payment Options
Paid: Health Insurance, Life, AD&D, and Long Term Disability Insurance Plans
Paid: Holidays
Paid: Personal Leave
Paid: Vacation
Voluntary: Dental, Supplemental Life, and Supplemental AD&D Insurance Plans
This post is listed Under Alaska jobs
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