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Company Name : Carrollton KOA
Location : Carrollton, OH 44615
Position : Front Desk Representative
Job Description : REPORTS TO OwnersPOSITION SUMMARY Responsible for guest registration, front desk, and store procedures while delivering great guest service.SPECIFIC DUTIES · Provide superior guest service over the telephone and in person, by being enthusiastic, attentive, friendly and helpful.· Greet all guests with a positive attitude and a well-groomed appearance, a smile, recognition and a proper KOA uniform and name tag.· Handle all guest issues with respect by listening and acknowledging their concern.· Follow all KOA guidelines and procedures regarding the handling of registrations, reservations, store sales and refunds.· Follow specific cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other front desk equipment.· Handle daily, weekly, and monthly scheduled stocking and cleaning programs as requested by the Guest Services Supervisor, Campground Manager and/or Owner(s) for all front office and store facilities.· This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.EXPECTED RESULTS · All guests are greeted immediately with friendly, helpful and professional guest service delivery.· Demonstration of a positive attitude with guests, management, team members, and vendors.· Careful and accurate money handling.· Promotion of this KOA and entire KOA system.· Well-groomed appearance and appropriate, clean KOA uniform and nametag.· Attention to detail when taking reservations and/or registering guests.JOB QUALIFICATIONS· Knowledge of computer and cash register operation· Ability to work nights, weekends, and holidays· Excellent customer services skills· Ability to maintain confidentialityPHYSICAL REQUIREMENTSMust be able to lift and carry 25 pounds occasionally and 10 pounds regularlyMove, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistanceAbility to respond to telephone calls, hear issues, give direction while viewing computer screensLong periods of standing (80%)Ability to bend, stoop, kneel, crouch, and climbThis Company Describes Its Culture as:Detail-oriented — quality and precision-focusedPeople-oriented — supportive and fairness-focusedTeam-oriented — cooperative and collaborativeCommunication method(s) used:EmailPhoneIn personTypical end time:8PMTypical start time:12PMThis Job Is:A job for which all ages, including older job seekers, are encouraged to applyWork RemotelyNoJob Types: Part-time, TemporaryPay: $12.00 per hourSchedule:8 hour shiftHolidaysWeekend availabilitySupplemental Pay:Bonus payExperience:office assistant: 1 year (Preferred)Location:Carrollton, OH 44615 (Required)Work Location: One location
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