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Company Name : Rapid Financial
Location : Logan, UT
Position : Front-line IT Specialist
Job Description : Front-line IT Specialist Rapid Financial SolutionsUtahFull-timeJob detailsJob TypeFull-timeNumber of hires for this role1Full Job DescriptionWe are seeking a Front-line Technical Support Representative to join our IT Team in North Logan, Utah. The primary task of this position will be to support both internal and remote employees with their technical needs. These range from basic requests, preparing new hardware, and maintaining IT support systems. We are looking for technically skilled candidates with excellent interpersonal skills and the ability to troubleshoot technical issues, provide timely customer feedback and support applications, among other duties.Job Requirements: Serve as Tier 1 support for all hardware and software requests and resolve the requests within the established SLA or escalate as needed.Troubleshoot and resolve end point hardware, software, network, and other device issues by running diagnostics and documenting problems and resolutions.Perform basic network troubleshooting and maintenanceBasic Administration of SaaS applications, including O365, Teams, Jira, etc.,Procure and deploy Windows workstationsMaintain inventory of all the assetsCreate high-quality documentation of processes and policies for IT staff and other employees.Adapt to changing requirements of the IT team.Effectively manage user expectations throughout the issue resolution process by regularly communicating status and progressQualifications: Excellent problem-solving and troubleshooting skills.The ability to communicate technical information in an accessible manner to non-technical employees.Basic knowledge of networking principles and operating systems.Ability to work as a team player and accomplish company mission.Ability to effectively prioritize and execute tasks to meet all SLAs.Be proactive and seek to create and improve processes.Company DescriptionRapid Financial Solutions is a rapidly growing, fintech software company headquartered in North Logan, UT. Our knowledgeable, close-knit team has built a high growth, profitable business, and an exceptional company culture. Our growth and momentum have opened additional opportunities.www.rpdfin.comJob Type: Full-time / Part-time candidate’s to be consider as well.Pay: $12-$16Full-time Benefits:401(k)401(k) matchingDental insuranceHealth insuranceHealth savings accountPaid time offReferral programRetirement planVision insuranceSchedule:Monday to FridaySupplemental Pay:Bonus payApplication Question(s):Are you able to work in office in North Logan, UT (required)?Work Location:One locationWork Remotely:HybridJob Types: Full-time, Part-timePay: $12.00 – $16.00 per hourBenefits:401(k)401(k) matchingDental insuranceFlexible scheduleHealth insuranceHealth savings accountPaid time offReferral programRetirement planVision insuranceSchedule:Monday to FridaySupplemental Pay:Bonus payApplication Question(s):Are you able to work in office in Logan, Utah, as this is required on Thursday’s?Education:High school or equivalent (Preferred)Work Location: One location
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