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Company Name : Ztek Consulting Inc.
Location : Austin, TX
Position : Get Immediately Hired For Social Media Chat Support
Job Description : Qualifications: Superb writing skillsHighly skilled in social voice, commas, and engagementUnderstanding of Internet culture and expert in the social space (trends, influencers, engagement, things to be cautious of, etc.) and background in writing for customer support, technical, and social media scenariosVery knowledgeable about all things social media product and policyPassionate and interested in social media creators and their communitiesAbility to handle all most complex/sensitive replies from influencers, top creators, high engagement tweets, draft broadcast tweets (aka statements from the company, and known issues commsAbility to recognize errors and act as case approvers/escalation point for all agents globally for any sensitive comms to ensure high-quality responsesAbility to translate highly technical language into messaging that is user-friendly and easy to comprehend (i.e., take a technical issue and explain it in a succinct < 280 characters, easy-to-digest way)Ability to summarize an issue in a high-quality way (for bugs/escalations to internal teams)Ability to triage and escalate effectively (able to take many users’ reports of a topic and summarize the issue for engineering, product, or PR teams)Ability to learn quicklyExecutive presence over emailMust-Have Skills: Must have a social media backgroundUnderstanding of Internet culture and expert in the social spaceStrong writing abilities – journalism or writing degreesSocial Media, Communications, Digital MarketingExperience with content creationSound judgment for determining escalationsRequirements: Bachelor’s degree or equivalent work experienceSocial Media support experienceSchedule flexibility to accept a shift in a 24/7 environment. Consistent shifts will be provided and will include evenings, nights, and/or weekendsJob Type: Full-timePay: $25.00 per hourBenefits:401(k)Dental insuranceFlexible scheduleHealth insurancePaid time offVision insuranceSchedule:8 hour shiftCOVID-19 considerations:Job seekers must be vaccinated.Work Location: One locationSpeak with the employer+91 678-918-8754 This post is listed Under Texas jobs
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