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Company Name : TeamLogic IT
Location : Tampa, FL
Position : Help Desk Support Specialist
Job Description : Come and join a 10-year-old, Fastest Growing, IT Managed Services Company in the GreaterPhiladelphia. We are actively hiring, even in the COVID environment. We have open positions at various levels throughout the organization in the Greater Philadelphia and New Jersey areas.About the Company: At Team logic IT, we provide comprehensive IT Managed services along with premier customer support. We take the worry out of technology by providing the knowledge and skills to keep operations humming along; and we do it one-on-one, side-by-side every step of the way. We don’t just fix things; we evaluate current and future needs and deliver the best solution for organizations’ processes and objectives. We are the fastest growing and the largest Master Franchisee in the Team logic network of 200 locations. We manage 11 territories in the network.Our Motto is simple yet powerful:MAKE FANS OUT OF OUR CLIENTS MAKE FANS OUT OF OUR VENDORS MAKE FANS OUT OF EACH OTHER We pride ourselves on creating a family-oriented culture and creating a career path for every employee. We invest all our energy in making sure that you achieve your career goals. We are proud of our Glassdoor Review of 5.0 of employee testimonials.Check it out yourself.https://www.glassdoor.com/Reviews/TeamLogic-IT-Newtown-Reviews- EI_IE222125.0,12_IL.13,20_IC1152654.htm Company Website: https://www.teamlogicit.com/ Position Name- HELPDESK ENGINEER Job Location: -REMOTE WORKING Job Description Help Desk Candidates must be versed in basic Server Configuration Methods including Standalone and Virtualized Environments, Support of WAN and LAN networks, Backups, Email Systems(Exchange, Cloud, and Others) Disaster Recovery, Business Continuity Planning, DesktopConfiguration, Support, and Troubleshooting. Excellent Verbal and Writing Skills are a must.Experience with Apple products and EMR systems is not required but would be helpful.The successful candidate will be able to look at simple and complex network environments to troubleshoot any number of problems including, but not limited to, firewall issues, Windows ActiveDirectory complexities, domain namespace blacklisting, printer issues, email delivery problems, backup issues, virtualized system errors, various compliance issues, and other problems.The successful candidate will also demonstrate excellent customer service skills as well as technical excellence in all communications, whether client-facing or internally.There is a strong focus on Windows Technologies, Datto, Acronis Backup & Recovery Products,VMWare Virtualization, Sophos and Cisco Firewalls, VPN Connectivity, Dell Systems. Other technologies and hardware are also supported.Responsibilities include: Troubleshooting network and server problemsTroubleshooting desktop device problemsTrouble ticket generation and ownershipEscalation of Tier 1-2 incidents to resolutionSystems monitoring and analysisResponsibility for low- high priority calls at all severity levelsProblem Management (determining permanent solutions to unique or chronic problems)Documenting resolutions and contributing to internal knowledge-baseSkill Requirements: Maintains cooperative working relationships with staff members; a good team playerDetail-oriented and organizedExcellent written and oral communication skillsAbility to take and provide directionExcellent troubleshooting and customer service skillsFamiliar with IT Service Management concepts, practices, and proceduresTechnical requirements: 3 + years troubleshooting networks3 + years of hands-on experience diagnosing and resolving TCP/IP, DNS, DHCP, and VPN issues3 + years working knowledge of Microsoft Windows, operating systems.Working experience in a Managed Services ProviderTechnical certificationsBenefit-: Industry-leading Compensation, Monthly Revenue Share & Annual Bonus. Fully paid benefits package including 401K and long-term and short-term disability. Company car provided after 6 months of employmentJob Type: Full-timePay: $50,000.00 – $65,000.00 per yearBenefits:401(k)Dental insuranceHealth insuranceSchedule:8 hour shiftMonday to FridaySupplemental Pay:Bonus paySigning bonusApplication Question(s):What is your Salary Expectation?Experience:Technical support: 3 years (Required)Work Location: Multiple Locations
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