Information Center Specialist – Remote Job Vacancy in Digital Federal Credit Union / DCU Florida – Latest Jobs in Florida
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Company Name : Digital Federal Credit Union / DCU
Location : Florida
Position : Information Center Specialist – Remote
Job Description : Understand and explain all DCU products and services, identify members’ needs, and cross-sell appropriate products. Provide members with quality service and accurately process routine transactions in a timely manner.3 Days 9-6 or 8-5, 2 Days 12-9 or 11-8, Alt Sat 9-3 (40 hrs.)Service Excellence: The DCU WayService is an integral part of DCU living its vision and achieving our mission. DCU Nation simply wouldn’t exist without service. We pride ourselves in the service we provide our members, our internal customers, and our co-workers. All DCU employees will provide Service Excellence, the DCU Way, incorporating the Guiding Principles of DCU’s culture:People come firstDo the right thingMake a differenceUnderstand and explain all DCU products and services, identify members’ needs, and cross-sell appropriate products. Provide members with quality service and accurately process routine transactions in a timely mannerSupport DCU’s Success Sharing Growth Goals through participation in the Branch Services sales program. Identify members’ needs and make appropriate referrals that develop the PFI relationship.Support DCU’s Service Goals by:Answering all calls within the specified service levelsProviding members with efficient and professional service *Directing calls to the appropriate department when necessaryUnderstand and explain all DCU products and services.Accurately process all routine transactions and file maintenance.Utilize MemberWorks.To track member contactTo improve member serviceTo be proactive in servicing the membersTo make the appropriate referrals of products and/or servicesRecommend enhancementsAttend Product and Service training.Adhere to all DCU policies and procedures.Make recommendations on ways to improve the Information Center operations.Participate in focus groups and project teams.Achieve monthly sales goal referrals as assigned by Team Leader.Cross-sell additional DCU products and services including, but not limited to, loan products, (Insurance products, PC Branch, Bill Payer, checking accounts, Financial Services, Realty Services)Accept guidance and coaching from Management from Call monitoring sessions and mystery shops regarding member service and call statistics.Train and provide assistance in other skillsets including but not limited to:Loan Application TeamOutbound Call GroupEmail and Chat TeamsTrain and provide assistance with department fulfillment duties.Complete all required Bank Secrecy Act related training annually and maintain knowledge of current BSA policies, specifically those related to cash handling (CTR filing) and identifying and reporting possible suspicious activity.Perform other job-related duties as assigned by Information Center Manager, Assistant Manager or Team Leader.We are proud to be an EEO/AA employer M/F/D/V.”Work Location:Fully RemoteWork RemotelyYesJob Type: Full-timePay: From $17.87 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programFlexible spending accountHealth insuranceLife insurancePaid time offPaid trainingTuition reimbursementVision insuranceWork from homeSchedule:Evening shiftMonday to FridayWeekend availabilitySupplemental Pay:Bonus payApplication Question(s):Do you currently reside in Georgia?Do you have access to high-speed internet? (you can test by entering “speed test” into Google)Do you have a smart phone/device?Do you have a quiet, dedicated workspace, free from distraction?Work Location: Multiple Locations
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