Information Technology Technician I / II Job Vacancy in U.S. Courts Anchorage, AK 99513 – Latest Jobs in Anchorage, AK 99513

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Company Name : U.S. Courts
Location : Anchorage, AK 99513
Position : Information Technology Technician I / II

Job Description : Duties
The U.S. Probation and Pretrial Services is the community corrections arm of the federal judiciary. The U.S. District Court serves as the federal trial court for the State of Alaska.

The incumbent performs work related to setting up, maintaining, and supporting computer systems and mobile devices. The selected candidate will work with audio/video systems and services, including courtroom sound, video/electronic evidence presentation equipment, and video conferencing equipment and complex information systems including servers, network and database applications.

REPRESENTATIVE DUTIES

Serves as a tier one technician for service desk operations including answering phone calls, servicing electronic requests, maintaining clear and consistent communications, and developing documentation of events and related actions.
Provides technical support and assists in the maintenance of computer systems, mobile devices, courtroom technology, and audio/visual systems, including software and hardware additions, moves, and changes.
Provides technical support for administrative and operations specific national applications. Maintains version applicability and local functionality of user applications, such as: MS Windows, MS Office, SharePoint, Adobe, and Microsoft Exchange.
Monitors the status of all core district assets and communicates with appropriate technicians when systems need attention.
Serves as a tier two technician for service desk operations including assessment of complex problems, researching solutions, supporting network/database/systems administrators, and managing new initiatives for the court.
Manages department inventory of hardware and software and ensures only licensed copies of software are in use.
Troubleshoots devices at the hardware level, such as serial or hardware device level interfaces.
Develops and maintains local court technical and user documentation for all assigned systems.
Develops, documents, follows, and maintains standard operating procedures.
Coordinates video and teleconferences for the court. This may involve tasks such as scheduling, basic troubleshooting, setting up equipment, initiating calls, and monitoring equipment during conferences.
Receives, installs, and tests new hardware and updated software releases of network operating systems prior to implementation in production environments.
Serve as Level 1 Government Purchase Cardholder for acquiring products and services.

Requirements
Conditions of Employment
Employees of the federal judiciary must adhere to all Judicial Conference regulations, follow the policies in the Guide to Judicial Policy, and are bound by the Code of Conduct for Judicial Employees.
Employees serve under the “Excepted Appointment” and are considered “At-Will” employees. As such, employment may be terminated by either the employer or the employee with or without cause.
Position is subject to mandatory electronic deposit of salary payments.
The court reserves right to modify the conditions of this job announcement, or may withdraw the announcement, without prior written or other notice.
All information provided by applicants is subject to verification and background investigation. Applicants are advised that false statements or omission of information on any application materials may be grounds for non- selection, withdrawal of an offer of employment, or dismissal after being employed.

Qualifications
The successful candidate must be a high school graduate and have the required specialized experience or relevant accredited college or university IT course work. Applicants may substitute relevant IT related course work or specialized training completed in accredited or non-credit programs provided that the total classroom hours can be documented and are supplied in the application packet or attachments.
CL-24 – must have one year of specialized experience equivalent to work at a CL-23.
CL-25 – must have one year of specialized experience equivalent to work at a CL-24.
CL-26 – must have one year of specialized experience equivalent to work at a CL-25.
SPECIALIZED EXPERIENCE – is defined as progressively responsible technical experience that is in, or closely related to, the work of the position and which has demonstrated the particular knowledge, skills, and abilities to successfully perform the duties of the position to include the following:
Person-to-person IT customer service and support.
Direct interface with maintaining an automated service desk system.
Experience managing server and network technologies.
Hardware maintenance, troubleshooting and configuration in an enterprise setting.
Software installation, maintenance, and support.
Must have a professional demeanor, be self-motivated, hold themselves accountable to high professional standards, and possess excellent time management and organizational skills, as well as strong verbal and written communication skills.
PREFERRED QUALIFICATIONS
Bachelor’s degree.
Experience configuring, managing, and troubleshooting A/V equipment and video conferencing systems.
Knowledge of IP telephony systems, local area and wireless networks, experience with inventory management and control.
CompTIA A+ and CompTIA SEC+ certifications.
Education
Please read the “Qualifications” section.
Additional information
EMPLOYEE BENEFITS:

Paid Annual Leave
Paid Sick Leave
Eleven Paid Holidays
Pre-tax benefit programs
Health Insurance
Vision/Dental Insurance
Group Life insurance
Long-Term Care Insurance
Defined contribution retirement benefits (FERS)
Thrift Savings Plan (TSP) – 401(k) styled investment program with up to 5% match
Employee Assistance Program
Wellness Programs
https://www.uscourts.gov/careers/benefits
The United States District Court of Alaska is an Equal Opportunity Employer.

Benefits

Review our benefits
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Please read the “Next steps” section for more information.
Benefits

Review our benefits
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have – whether you’re a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you’re eligible under their policies.
Please read the “How to Apply” section for more information.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
APPLICATION PROCESS – Qualified candidates must submit the following:

Cover letter detailing your qualifications and preferred skills.
Resume.
Most recent performance evaluation.
Three professional references.
Form AO 78 – Application for Judicial Branch of Federal Employment.
Incomplete packets will not be considered. The application packet must be emailed as one document in PDF format and emailed to: HR@akd.uscourts.gov and reference your name and the vacancy announcement USDC 22-01 in the email subject line.
Agency contact information
Human Resources
Email
HR@akd.uscourts.gov
Address
United States District Court, District of Alaska
222 W. 7th Avenue
Anchorage, AK 99513
US

Next steps
Only the most qualified candidates will be contacted.
Fair and Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity (EEO) Policy
Reasonable accommodation policy
Financial suitability
Selective Service
New employee probationary period
Signature and false statements
Privacy Act
Social security number request

Required Documents
Please read the “How to Apply” section for more information.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Help
This job is open to
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.

This post is listed Under  Alaska jobs

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