Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for
Full Details :
Company Name : Texas Department of Insurance
Location : Austin, TX 78701
Position : IT Help Desk Support (00021340)
Job Description : Job Posting TemplateDo you have a passion for public service and enjoy making a difference? Don’t miss out on this opportunity. The Texas Department of Insurance (TDI) is hiring! Apply now if you’re looking for a rewarding career in public service. We regulate the insurance industry, administer the Texas workers’ compensation system, and educate and protect consumers.You’ll love the benefits of working at TDI: Flexible work schedules.Hybrid telecommuting.Work-life balance.96 hours of accrued vacation a year.96 hours of accrued sick leave a year.20+ holidays every year.Career advancement opportunities.Free downtown Austin parking.Free comprehensive medical insurance for full-time employees, and the state pays 50% of the premium costs for dependents.Before you apply: Click on the link to learn about our selection process, our military employment preference and licensing and credential requirements: www.tdi.texas.gov/jobs/apply.htmlSystems Support Specialist III (Customer Support Specialist) DesktopPerforms complex (journey-level) computer system support work for personal computer hardware and software plus enterprise software solutions in the Information Technology Services (ITS) Desktop support section. Work involves overseeing activities associated with the desktop, local area network or wide area network. Performs desktop installation, policy development, training, monitoring, and analysis of existing hardware and software, and the evaluation of potential desktop and network enhancements. Also involves day-to-day support of business users assisting other sections in the department. May train others. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.This position: Provides advanced technical assistance and support for troubleshooting applications and hardware issues reported by local and remote users.May assist as first line or second line responder to service requests and incident reports.May participate in ITS, Admin Ops and agency project teams.Installs, configures, and deploys desktop hardware and software according to ITS procedures.Researches various hardware and software resources to identify strengths, weaknesses, and potential benefits to the agency.Participates in planning for and deployment of operational, technical, and support requirements for location, installation, operation, and maintenance of the desktop computing environment.Provides enhancements with desktop, laptop, and application automation.Troubleshoots desktop and client software issues including remote support of field staff during routine support, upgrade and replacement projects and documenting findings.Participates in projects as a team member supporting the implementation of workstation and web-based systems.Trains others during implementation and ongoing support of technical systems.Analyzes and tests new or modified procedures and information systems for meeting business needs and technology standards.Performs other duties as assigned.This position requires: Graduation from a standard senior high school or equivalent.One years’ experience in a Windows 10 environment with experience in use of MS-Office applications with skill and proficiency in Outlook, Word, Excel, Access or relational databases and experience in supporting an enterprise email system.Note: Education and experience may be substituted for one another on a year-for-year basis.Preferences for this position include: Experience in direct technical support of business users, both local and remote.Experience deploying new computers via a desktop image and installing software updates/upgrades.Experience in a state, local, or federal government environment.Additional job details: May be required to travel to Department of Insurance offices within Texas.This position requires demonstrated knowledge of: Installing, configuring, and supporting Microsoft Office Professional and all subcomponents.Supporting laptop encryption, Windows 10, Windows Active directory.Use of a Help Desk management system.Troubleshooting network connected and wireless devices (computers, printers, scanners, phones, etc.).Best practices, tools, and techniques for support of remote users.This position requires demonstrated skill in: Planning, decision-making and problem-solving.Effective oral and verbal communication.Providing support using a wide variety of tools including but not limited to phone, on-site, instant messaging, email, and remote assistance in the use of personal computers including desktop application software and the client side of enterprise client/server software.Deploying new and replacement personal computer hardware and software.Supporting web-based applications in a mixed browser environment.Supporting corporate email, cloud-based solution experience preferred.This position requires the demonstrated ability to: Communicate clearly and concisely, both orally and in writing.Interpret technical information.Establish and maintain effective working relationships with both internal and external customers.Bend, stoop, and safely lift items weighing 50 pounds.Train others.Research and document problem solutions.Analyze and solve work problems.Work effectively in a professional team environment.Veterans: Click or copy and paste this link into your browser: www.texasskillstowork.com for help translating your military work experience and training courses into civilian job terms, qualifications/requirements, and skill sets. Redact personal or sensitive information from all attachments.To receive a veteran’s preference, you must submit the following documents, as applicable, with your application.Copy of the DD-214; member #4.Statement of compensation from the Veteran’s Administration orCopy of the DD1300.Applicable Military Occupational Specialty (MOS) codes are included, but not limited to one of the following: 25B, 182X, 8848, ISMClick or copy and paste the following link into your browser to access Military Crosswalk information: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_InformationTechnology.pdfHow to apply: All applications must contain complete job histories, including job title, dates of employment, name of employer, manager’s name and phone number, and a description of duties performed. We may reject applications that do not include all of the required information. Resumes do not take the place of this required information.Submitted through Work in Texas: Work in Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, please go to CAPPS Career Center to register or log in and access your profile. Click on the following link or copy and paste it into your browser: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=enJob Type: Full-timePay: $4,000.00 per monthSchedule:Monday to FridayWork Location: One location
This post is listed Under Texas jobs
Disclaimer : Localpublic.in works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company