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Company Name : Four Seasons
Location : Kailua-Kona, HI
Position : Membership Assistant Coordinator – Full Time
Job Description : The Four Seasons Resort Hualalai is looking for a Membership Assistant Coordinator who shares a passion for excellence and who infuses enthusiasm into everything they do. Our Membership Assistant Coordinator has the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.
Join Our Team
Work on a team that is built on mutual respect, collaboration, excellent service and a passion for service. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.
Basic Purpose:
Create spirit of Aloha and develop sense of Hualalai Club Community through Member recognition and Club activities. Support Member services within Hualalai Club.
Provide support to the Club Manager in regards to initiatives to improve the overall membership experience at Hualalai Club.
Responsibilities
Marketing
Handle/assist gathering information from different departments
Assist in tracking changes and assist in maintaining calendars
Second eyes on all distribution and information updates
Meet our Member can be done in fun ways – an interview type thing that we send out in short video formats
Assist in gathering story content for TTS update and newsletters and Ke Kumu publication
Ability to cover basic roles in Communication Marketing specialist absence including all social media venues
Membership
Entering all Members information in systems -most profiles are still in pdf format and have not all been transferred to RS, Golden, spreadsheets, and all other systems/ member recognition
Assist on updating data inputting into various computer programs (ie: database, word, excel, resort suite, golden and etc.) when notified by Members (ie: IFM, contact information, mailing address and etc)
Assisting with onboarding of new members in the absence of Membership Supervisor
Assist and coordinating the new Member orientation
Assist in process payment for transportation invoices
Filing & Digitizing Members folder
Event
Assisting in creating Keiki and young teen activities
Assisting with all member events big and small
Assisting with Registration desk
Assisting in set up and breakdown of activities
Assisting with enhancing the member activities
Ability to cover basic roles in Events coordinator absence
Assist in organizing the storage room that holds all our event supplies
Club Concierge
Cross training with Concierge
Assist with members’ request from Ke’olu Lobby
Assist with call confirmation for big events
Assisting in enhancing the Member recognition programs (MOM) and developing additional programs (ie: birthday and anniversary)
Club Executive Office
Manage calendars for Club GM
Assist with Club GM message writing process
Desired Qualifications and Skills
Preferable experience working with Home owners at Hualalai
Strong Customer Service skills and strong knowledge of Hawaiian culture.
Ability to read, write, and speak English
Successful candidate must possess legal work authorization in United States
Ability to accurately read and work with computer systems.
Strong Customer Service skills
What to Expect: You Will…
Be a champion of the Golden Rule: Do unto others as you would have them do unto you
Be part of a cohesive team with opportunities to build a successful career with global potential
Have access to a robust benefit plan
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence
Learn more about what it is like to work at Four Seasons – visit us:
http://jobs.fourseasons.com/
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
Tweets by FourSeasonsJobs
We look forward to receiving your application!
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website – http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
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