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Company Name : Committee for Children
Location : Seattle, WA 98121
Position : Order Entry Specialist
Job Description : At Committee for Children (CFC), we have the privilege of working each day to help young people become the architects of a better tomorrow. Since 1979, we’ve grown from our grassroots beginnings into a global nonprofit. We serve diverse communities by advocating for policies to enhance, gathering research to support, and developing educational programs to advance the safety and well-being of children through social-emotional learning (SEL). We’re best known for our innovative Second Step® family of SEL programs, which blend research and rigor with intuitive design to help young people build strengths that will help them realize their goals throughout life.
To achieve our vision of safe children thriving in a just and peaceful world, we’re committed to helping build an anti-racist, equitable, and inclusive society that supports the positive development of every child. We’ve set a North Star Goal to positively and equitably transform the social-emotional well-being of 100 million children annually by 2030, and in pursuit of that goal, we’re looking for an experienced Order Entry Specialist to join our team.
As the Order Entry Specialist, you’ll be responsible for the full cycle of order to cash processing functions, including sales order processing, invoicing, receipts, cash application, and collections. You’ll also assist with customer service, records maintenance, and other duties as assigned.
Primary Responsibilities
Order Processing
Ensure all orders get processed (entered, checked, and approved) in an accurate and timely manner
Close cases of processed orders
Process replacements and in-house orders
Invoice all orders daily in a timely manner
Print and mail invoices
Accounts Receivable and Collections
Daily cash management duties including but not limited to entering cash receipts, processing credit cards, and applying payments
Print and mail statements monthly
Monitor and proactively collect on all past-due invoices
Research and propose resolutions to discrepancies, payment disputes, and account delinquency
Proactively propose process or system enhancements to optimize order to cash functions
Customer Service (Internal and External Clients)
Effectively communicate with clients and staff as needed and in a timely manner
Respond to customers’ account questions and requests
Help clients resolve order-related problems and concerns
Prepare vendor applications and W-9s
Update clients’ tax exemption status
Research and resolve client account and shipping issues
Contribute to team efforts by accomplishing backup tasks or other duties as assigned
Qualifications
High school diploma or GED
2+ years using an Enterprise Resource Planning (ERP) system, NetSuite preferred
2+ years of customer service experience
2+ years of accounts receivable experience
Knowledge, Skills, and Abilities
Ability to demonstrate excellent communication skills through effective writing, speaking, and listening
Ability to accurately and efficiently work with a large volume of numbers
Effective organization skills with the ability to prioritize tasks and manage time efficiently
Ability to work well independently as well as collaboratively with a team
Self-motivated with creative problem-solving skills
Ability to maintain confidentiality and exercise discretion
Organization-Wide Commitments
The ideal candidate must be committed to embodying our mission, vision, and values of excellence, integrity, equity, innovation, transformative impact, and authentic relationships. They must also demonstrate a commitment to supporting a culture of belonging by actively participating in organization-wide learning and development focused on diversity, equity, and inclusion, and by rooting their work in equity and inclusion.
What We Offer
This role will offer some amazing opportunities to add value, contribute, and make a difference while enjoying new challenges, a collaborative and diverse team, and professional development opportunities. Committee for Children offers competitive benefits including medical, dental, vision, life, and retirement with generous employer match. We also offer commuting, wellness, and staff-development benefits. Our office is in Seattle’s Belltown neighborhood and offers a modern workspace with views of Puget Sound and the Space Needle. All employees are currently working 100 percent remote until further notice. Subject to change.
About Committee for Children
For more than 40 years, Committee for Children has been helping children learn, grow, and thrive by teaching them how to understand emotions, build meaningful relationships, and resolve conflicts. We believe that if you make a positive impact on enough children through social-emotional learning, then the ripples will help a family, a school, a community, and ultimately, the world. We believe that successfully ensuring the safety and well-being of all children will require the involvement of our greatest thinkers. That’s why we bring together diverse opinions and viewpoints—from educators, philanthropists, community activists, scientists and researchers, private-sector executives, and behavioral specialists. Come join the effort. And let’s grow kinder together.
Committee for Children is proud to be an equal opportunity employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We encourage all qualified applicants to apply, without regard to race, color, age, disability, gender identity, marital status, national origin, genetics, religion, sexual orientation, political affiliation, veteran status, or other applicable legally protected characteristics.
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