Patient Advocate -Call Center Job Vacancy in Performance Rehabilitation & Regenerative Medicine Bridgewater, NJ 08807 – Latest Jobs in Bridgewater, NJ 08807
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Company Name : Performance Rehabilitation & Regenerative Medicine
Location : Bridgewater, NJ 08807
Position : Patient Advocate -Call Center
Job Description : Performance Rehabilitation & Regenerative Medicine is seeking a candidate to join our team in a non-surgical outpatient setting as we provide an extraordinary patient experience, often referred to as the Ritz Carlton of Healthcare. We are a growing multi-facility company providing an excellent opportunity for growth.Position ObjectivesTimely interaction and acute awareness of patient concernsComplete documentation preparation prior to patient appointment(s)Accuracy when scheduling in accordance with provider recommended treatment plansTimely provider notification; appropriate cancellation documentationAbility to take initiative and ensure completion of daily tasks with timely completionQuality and timeliness of assignment completionAcute awareness of HIPAA complianceEducation and Experience3-years of patient experience or customer service related experience; hospitality experience preferred, but not required.Bachelors degree preferred, but not requiredHigh School diploma or equivalent mandatoryKey Competencies Interpersonal skills – warm, hospitable and joyfulAdministrative competencyAdvanced verbal communication and active listening skillsProblem analysis and creative problem-solvingExtraordinary customer service skillsKeen sense of empathy and compassionMulti-tasking with a focusAttention to detail and accuracyKnowledge of computer and pertinent application softwareOffice equipment literacy (copier, fax, scanner, etc.)Key Performance IndicatorsLead to appointment conversionScheduling accuracyPatient satisfactionJob Type: Full-timePay: $35,000.00 – $45,000.00 per yearBenefits:401(k)Dental insuranceHealth insuranceLife insurancePaid time offRetirement planVision insuranceSchedule:10 hour shift8 hour shiftMonday to FridaySupplemental Pay:Bonus payWork Location: One location
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