Per Diem Patient Relations Assistant- Patient Experience- Day Shift Job Vacancy in UC Irvine Health Orange, CA 92868 – Latest Jobs in Orange, CA 92868
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Company Name : UC Irvine Health
Location : Orange, CA 92868
Position : Per Diem Patient Relations Assistant- Patient Experience- Day Shift
Job Description : Updated: Feb 19, 2022
Location: Orange
Job Type:
Department: Patient Experience
UC Title: BLANK AST 2 PD
Position Number: 40344478
Reports to: Manager, Guest Services
Working Title: PD Patient Relations Assistant
Cost Center: Patient Experience (428670)
Bargaining Unit: Intl Brotherhood, Teamsters
FLSA: Nonexempt
Date Created: 11/10/2021
Job Code: 004730
Hours: 10
Shift: Not Applicable
FTE: 0.25
Position Summary:
The incumbent provides a wide range of services to ensure a safe, positive, welcoming, and helpful environment for patients, family members, and guests. Delivers a high level of customer service, creating a professional and positive first impression. Provides visitor tracking as requested.
Salary Range:
Hourly Rate Minimum $24.70 Midpoint $24.70 Maximum $24.70
Required Qualifications:
Experience with Word and Excel
Ability to establish and maintain effective working relationships across the Health System
Ability to maintain a work pace appropriate to the workload
Must demonstrate customer service skills appropriate to the job
Excellent written and verbal communication skills in English
Ability to make quick and sound decisions based on individual situations in order to meet customer needs
Must maintain a clean, well groomed, professional appearance at all times
Effectively responds to the emotional, distraught and/or difficult behavior of guests
Must be able to understand and apply behaviors that are sensitive to diversity of different cultures
Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
Must be willing to work flexible shifts, including occasional weekends, holidays and overtime as assigned
Preferred Qualifications:
Bilingual in English and Spanish
Prior experience working in a customer service position, preferably in a hospital or clinic setting
Knowledge of medical terminology
Knowledge of University and medical center organizations, policies, procedures and forms
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