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Company Name : Microsoft
Location : Redmond, WA 98052
Position : Process Program Manager
Job Description : If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Business Operations (MBO) – and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards great work. We make doing business with Microsoft easy.
Responsibilities
The Process Program Manager – Support is responsible for several key engagements across Microsoft as they manage a portfolio of optimization efforts (Defining and Designing across Go To Market strategies and internal process). This requires the ability to develop and nurture relationships while driving impact and change to the business.
This role improves process and leads new process design, focused on balancing cost reduction with improving experience, quality, and speed. Strong process methodology coupled with subject matter expertise on Customer Service. Cross team collaboration is required across a broad range of teams from Operations, Sales, Policy, Engineering and Finance with an ability to effectively influence decisions, direction, and outcomes.
Qualifications
Basic Qualifications:
Bachelor’s degree or equivalent work experience
A minimum of 4+ years of process improvement experience
A minimum of 4+ years of customer support and/or partner experience
Preferred Qualifications:
Master’s degree or MBA preferred
Demonstrated leadership skills and capabilities in diverse and highly complex environments including both team and individual based environments
Excellent communication skills and ability to build solid relationships with individuals at all levels, in multiple geographies and business functions, both internally and externally
Ability to simplify complex situations; strong analytical and problem-solving skills
Must be able project manage many tasks simultaneously; working under continual deadline constraints.
Strong project and process management with proven ability for planning, scheduling & coordinating
4+ years of demonstrated Program Management, Project Management or Process Management combined with Customer service experience preferably in an operations or technical environment.
Applied understanding of process methodologies.
Proficient working with large data sets (structured and unstructured), relational databases. Track record of successful delivery of complex global solutions to support enterprise business objectives.
Track record of breaking down silos and working with others within your team and other organizations to maximize impact.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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