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Company Name : Spectrum
Location : Akron, OH
Position : Technical Support, Customer Service Representative
Job Description : $20/hour to start!Exceptional benefits including free Spectrum services and tuition reimbursement6-week comprehensive training program includes classroom and one-on-one mentoringAre you a problem solver? Do you enjoy helping people? Jumpstart your customer service career by joining Spectrum’s internet and voice repair call center in Canton, Ohio. Our supportive, 6-week training program will prepare you and your classmates to troubleshoot internet and phone issues and fulfill our mission of keeping our Spectrum customers connected. Our call center representatives enjoy flexible, consistent schedule options and have unlimited career advancement opportunities. This is not a remote role, and will require in-person attendance in our call center.At A Glance: Full-time entry-level to mid-level customer service role troubleshooting and resolving customer technical cable and video service issues, including repair, billing, and accounts.Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Internet/Voice Repair Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.The minimum requirements for the Internet/Voice Representative are: Ability to read, write, speak and understand EnglishHigh School Diploma or GEDPreferred QualificationsPreferred qualifications for the Internet/Voice Representative are: 6 months or more customer service or related experience6 months or more of basic technical support experience6 months or more heavy volume phone experience6 months or more working with computers and multiple software applicationsJob Type: Full-timePay: From $20.00 per hourSchedule:8 hour shiftWork Location: Multiple Locations
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