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Company Name : County of San Diego
Location : San Diego, CA
Position : Veterans Services Representative
Job Description : The County of San Diego has a full-time opportunity for a professional interested
in working in the Veterans Services Office of the Health and Human Services Agency (HHSA) as a
VETERANS SERVICES REPRESENTATIVE
As a Veterans Services Representative, you will counsel, advise, and provide advocacy and representation services to the County’s veteran population and their dependents on federal, state and local veterans benefits and rights to which they are entitled by law. Candidates should have knowledge of CFR Title 38 (Federal regulations governing Veterans Affairs), skills in interviewing, counseling, presenting, and the ability to prepare medical, legal and personnel records to transmit claims to the Department of Veterans Affairs.
For a complete listing of the Veterans Services Representative job duties and responsibilities, including minimum requirements, please click here.
Education and Experience:
Accreditation granted by U.S. Department of Veterans Affairs to assist claimants in the preparation, presentation, and prosecution of claims for benefits; OR,
A bachelor’s degree from an accredited U.S. college or university, or a certified foreign studies equivalency; AND one (1) year of full-time veteran’s services experience with the following establishments: U.S. Department of Veterans Affairs, a government veteran’s services office, or a nationally chartered organization assisting claimants in the preparation, presentation, and prosecution of claims for benefits.
Note: Additional work experience as described above may substitute for the educational requirement on a year-for-year basis.
If using accreditation or education to meet minimum qualifications, a copy of your certification, degree, transcripts, and/or certificate of foreign equivalency must be provided at time of application.
Access a listing of nationally chartered Veterans Service Organizations.
The ideal candidate will have:
Ability to work independently and under supervision when necessary; Interviewing and counseling skills; Ability to compile medical, legal, and personnel records to develop and submit a claim to Veterans Affairs for adjudication; Ability to read and analyze material; Effective written and verbal communication skills; Ability to present to others in a coherent, effective manner; Ability to deal with elderly and/or disabled veterans and their families; Willingness to work weekends or evenings when needed; Knowledge of computer databases, word processing, and PowerPoint; and a good driving record with a valid driver’s license.
Desirable Traits:
Communicates Effectively, Knowledge Worker, Customer Focused, Values and Respects Others, Drives to Excel, Teamwork and Collaboration, Continuous Learning, Demonstrates Ethical Behavior, Supportive of Change.
Evaluation:
The names of qualified applicants will be placed on a six (6) month employment list based on scores received during the evaluation of information contained on their employment and supplemental application questionnaire. Please ensure all information is complete and accurate as the responses you provide on the supplemental application form will be reviewed using an automated evaluation system. If you are successful in the initial screening process, your application will be reviewed individually to confirm that the information you provided is accurate and qualifying.
INTERVIEWS AND HIRING PROCESS
Interviews will take place on April 25, and April 26, 2022. Job offers for selected candidates will be made shortly after the interviews. Candidates should be prepared to immediately complete background paperwork, upon receipt of a job offer.
The timeline for this recruitment is outlined below. Please note that dates are approximate and are dependent upon the successful completion of each step of the process.
Job Offer and Background Process begins: Shortly after the interviews.
Pre-employment Medical Screening: Approximately 3 days following successful background investigation results.
Anticipated Start Date: Start date will be based upon successful completion of background or other mutually agreed upon date
Condition of Employment
Employees hired on or after October 15, 2021, are required to be fully vaccinated against COVID-19 before beginning employment. If you receive a conditional offer of employment, a copy of your vaccination card must be provided at the time of background.
Current County employees hired on or before October 14, 2021, are required to provide a copy of their vaccine card showing they are fully vaccinated, or undergo Covid-19 diagnostic testing and wear a facemask in the workplace.
Employees who work at County locations subject to the California Department of Public Health State Public Health Officer order are required to be fully vaccinated. In addition, booster-eligible employees must receive their booster by March 1, 2022, or within 15 days of becoming eligible for a booster if they are not eligible as of March 1, 2022. If there are CDPH date changes for Booster compliance, employees must come into compliance in accordance with that date.
Notes
Reasonable accommodation may be made to enable a qualified individual with disabilities to perform the essential functions of a job, on a case-by-case basis.
The County of San Diego and its employees embrace the vision of: a just, sustainable, and resilient future for all. Our values include: integrity, equity, access, belonging, excellence, and sustainability. Each of which are infused throughout our operations. While also embracing a mission of strengthening our communities with innovative, inclusive, and data driven services through a skilled and supported workforce. Click here for more information on our Strategic Plan (sandiegocounty.gov) (Download PDF reader) (Download PDF reader) as well as our commitment to serve everyone, to build a Framework for the Future that will create a County that works for all.
Under California Government Code Sections 3100 – 3109, public employees are designated as disaster service workers. The term “public employees” includes all persons employed by the state or any county, city, state agency, or public district. Disaster service workers are required to participate in such disaster service activities as may be assigned to them by their employer or by law.
The County of San Diego is committed to valuing diversity and practicing inclusion because our diverse workforce is our greatest asset and our customers are our number one priority.
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