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Company Name : GMI USA CORP
Location : New York, NY 10019
Position : Wholesale Customer Service Representative
Job Description : NY based licensee company seeking experienced wholesale customer service administrator – order processing and management for wholesale and ecomm – Driving on-time delivery and customer satisfaction.GMI USA is a privately held family business with over 30 years of experience in the apparel and shoes industry. GMI USA represents Ben Sherman, Original Penguin, Head footwear, Carribean Joe, and Lotto sport Italia apparel and shoes. Our talented professionals are leaders in design, sourcing, sales and global distribution.Responsibilities:· Manage all order entry and management of all Wholesale and Retail accounts· Process EDI 850/860s· Bulk order entry and PO matching· Communicate with buyers and sales executives on all order changes, extensions, etc.· Process and allocate all orders and coordinate shipments with warehouse· Monitor warehouse activity· Issue and process all Return Authorizations· Manage order report, maintaining cancel dates. Coordinate with production to ensure orders will meet ship dates· Daily communication with 3PL make sure orders are shipped, asns/receivings are being processed in timely manner.· Keep records of customer interactions, transaction, comments, and complaints· Ecommerce processing and inventory advice management· liaison btw sales team, 3PL, warehouse, and production· Maintain a positive and professional attitude toward customers and sales team· Respond promptly to customer and sales team inquiriesRequirements:· 2-4yrs experience in customer service order processing wholesale environment· Must have experience working with major wholesale accounts such as Nordstrom, Macys, Zappos, Zulily, Amazon, Walmart, Kohls, etc.· Strong excel and data entry skills· Comfortable using the following computer applications- MacOS, gmail, Dropbox And saavy with ERP· Ability to multi task / work with changing priorities daily· comfortable working with multiple brands and various channels – direct to consumer and wholesale· Highly organized· Ability to work independently, take initiative to learn and start up processes where needed, help build the team.· Immediate start appreciated!Other information:· Position is Full time based in NYC office 9-5· Full Benefits offered for employee.· Salary up to $65K annually based on experience· Office is located at Columbus Circle. Easy commute.· Gorgeous showroom and office! Small team environment with plenty of room for growth as company is acquiring more brands!Job Type: Full-timePay: $55,000.00 – $65,000.00 per yearBenefits:Dental insuranceHealth insurancePaid time offVision insuranceSchedule:Monday to FridayEducation:High school or equivalent (Preferred)Experience:WHOLESALE: 2 years (Required)Work Location: One location
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