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Company Name : Sameday Health
Location : New York, NY 10019
Position : Clinic Manager – Chelsea, NYC
Job Description : Clinic Manager – Chelsea, NYC at Sameday HealthSameday Health is dedicated to healthcare as a complete experience. Our purpose is to create healthcare that centers around the client by combining a human-centered approach with intuitive technology to offer quality care in our clinics or at your door.Since the opening of our first clinic in Venice, CA at the height of the COVID-19 pandemic, Sameday has been focused on closing gaps in the healthcare system. We provide expanded healthcare in our 50+ locations across the country including LA, San Francisco, New York, Miami, DC, Boston, and more. Sameday Health serves its clients wherever, and whenever, it’s most convenient for them.Inspired by the lotus flower’s ability to thrive in even the toughest terrains, Sameday Health is on a mission to help our clients in their moments of need by providing hope and personalized care.To learn more about Sameday Health, visit us at Samedayhealth.comJob Title: Clinic ManagerReports to: Director of Field OperationsDepartment: Field OperationsPay Rate: Salary Commensurate with Experience (Bonus Potential)Job Summary:We are looking for a reliable, friendly, and detail-oriented Clinic Manager to provide oversight and management for the daily operations of a Sameday Health clinic and ensure client access to care. This position plans, manages and coordinates all client care activities for a medical office location. Implements and maintains organizational policies and procedures pertaining to personnel, federal and state regulations, daily operations, and support of medical care.Duties/Responsibilities Include (but are not limited to):Greet all individuals with empathy, compassion, and respect.Responsible for creating and maintaining a professional environment in the clinic, including upholding code of conduct and maintaining a positive attitude with clients and staff. Adjusts operations as needed to maintain peak performance. Establishes and maintains appropriate levels of equipment, office and medical supplies to support the medical practice.Responsible for maintaining positive, productive, and professional relationships within the clinic. Prepares the medical office for the addition and departure of providers and staff; ensures smooth operational transitions. Assists with the growth and development of the clinic by working with corporate teams to market to the public. Coordinates and leads meetings with the providers and staff on a regular basis to keep the team informed of Sameday Health’s goals and policy changes.Responsible for personnel management. Supervises all staff within the office. Ensures staff is properly trained and, in collaboration with corporate teams, identifies the need for additional skills training for all staff. Additionally, ensures all staff are trained in emergency procedures. Actively encourages staff growth and development.Maintains and coordinates all staff schedules to accommodate client flow. Monitors scheduling practices and staffing levels to ensure client needs and financial goals are met. Monitors provider schedules daily to maximize appointment availability and ensure same-day access is available.Responsible for providing backup to key positions during peak times and staff absences. Based on skills, this may include direct client care services.Performs weekly payroll activities for assigned staff.Ensures client satisfaction with Sameday Health’s performance on all levels. Responds timely to client concerns and requests for information. Engages in service recovery activities as appropriate.Actively engages in recruiting, hiring, orienting, promoting, reviewing and terminating staff according to organizational policies. Sources candidates through internal and external job boards and ensures a smooth and timely onboarding process. Maintains up-to-date staff files of required certifications and licenses. Fosters staff engagement and productivity.Responsible for the clinic retail program. Remains knowledgeable on all products, trains staff on sales techniques and product information. Creates monthly and quarterly sales goals for staff.Responsible for compliance with all applicable environmental and regulatory policies and procedures for medical office operations, including quality and safety-related tasks, OSHA compliance, and internal measures. Supports and partners with corporate teams to educate and inform staff of compliance standards and ensures all staff complete applicable annual training. Appropriately notifies Compliance and/or Legal on issues regarding compliance, privacy, risk management and/or legal issues. Assists as needed with any investigations and resolutions as well as compliance, legal, and safety event investigations. Expected to develop a general understanding of Emergency Preparedness policies and emergency operations procedures. Verifies and maintains client records in accordance with local, state and federal confidentiality and privacy laws.Responsible for office financial performance, including revenue cycle activities. Partners with Director of Operations, Leadership and Finance to ensure clinic is meeting budgetary requirements. Ensures practice is meeting monthly budget targets and works with Director of Operations to course-correct as necessary. Prepares and monitors monthly statistical reporting of key operations and financial factors for the clinic.Required Skills/Abilities:Excellent listening/communication skills, outgoing, and positive personalityPunctual nature and ability to handle schedule flexibility and dynamic work environmentProfessional appearance and presentation at all timesDependable – more reliable than spontaneousPeople-oriented – enjoys interacting with people and working on group projectsAdaptable/flexible – you enjoy doing work that requires frequent shifts in directionAchievement-oriented – you enjoy taking on challengesWillingness to drive up to 25% of the timeExperience in sales and customer service preferredMinimum Qualifications:EducationHigh School Diploma or GED. Bachelor’s degree in Healthcare Administration, Sales, Management, Business, or related field preferred.Experience2 years of management experience in a healthcare, medical office, retail or luxury hospitality setting. Healthcare or medical experience is a plus.License/Certification/RegistrationNo special certification, registration or license required. CPR certification is a plus.Knowledge, Skills & AbilitiesExcellent organizational and management skills. Excellent customer service, as well as verbal and written communication skills. Demonstrated ability to set and manage multiple priorities. Demonstrated leadership skills. Knowledge of practice management systems preferred. Ability to comprehend data for use in making daily operational decisions. Proficiency with office equipment required.Physical Requirements:Must be able to lift up to 35 pounds at times.Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Affirmative Action/EEO statement:Sameday Health is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.Job Type: Full-timePay: $75,000.00 per yearBenefits:401(k)Dental insuranceHealth insuranceVision insuranceSchedule:8 hour shiftMonday to FridayWeekend availabilitySupplemental Pay:Bonus payEducation:Bachelor’s (Preferred)Experience:Management: 2 years (Preferred)Medical: 1 year (Preferred)Work Location: One location
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