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Company Name : Safe Horizon
Location : New York, NY 10007
Position : Computer Support Specialist
Job Description : Responsibilities: Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems.Supports and maintains user account information including rights, security, and systems groups.Receives and documents all user support calls, Emails in the IT Web Help Desk application for problem resolution. Escalates tickets when issues are not easily identified or corrected.Provides help desk coverage, the direction of problem resolution of workstation hardware, software, and printers. Maintains and updates the help desk database. Track and follow up on unresolved issues and report same as requested.Relies on experience and judgment to plan and accomplish goals.Performs a variety of IT related tasks as assigned.Works under general supervision; reports to the Director of IS Support Services.Evaluates documented resolutions to analyze trends for prevention of future problems.Alerts management of emerging trends in incidents.A certain degree of creativity and latitude is required.Experience in industry-standard technologies and methodologies.Good written and oral communication skills.Additional Responsibilities include the following: Deliver support and training to end-users in the organization on the various types of software programs efficiently and effectively in fulfilling business objectives.Assist with development and improvement of in-house software applications training programs and related courseware.Provide End-User Training as required.Create and deploy feedback mechanisms for end-users. Analyze results, make recommendations for support process improvement, and implement changes.Requirements:An associate’s degree or its equivalent desired and 2-5 years of experience in the field or in a related area.A certain degree of creativity and latitude is required.Certification in A+, CCNA, and/or Network + desirable.AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply-New Requirement: Effective October 29, 2021, as a private contractor of The City of New York all Safe Horizon employees, interns and volunteers must provide proof of COVID-19 vaccination unless they have been granted a reasonable accommodation for religious or medical reasons.If hired, I agree to abide by all of Safe Horizon’s rules and regulations and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment.Please follow this link to view complete EEO Law and complaint filing information: https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_self_print_poster.pdfJob Type: Full-timePay: Up to $43.00 per hourBenefits:Dental insuranceFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offParental leaveRetirement planTuition reimbursementVision insuranceSchedule:8 hour shiftWork Location: One location
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