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Company Name : Childrens Dental Health
Location : West Chester, PA 19382
Position : Contact Center Agent
Job Description : Children’s Dental Management has an immediate full-time opportunity for a Contact Center Agent with our organization in our West Chester corporate office! This position will be located in our new state-of-the-art combined contact center.
We are excited to offer a $500 sign-on bonus for this opportunity!
Children?s Dental Management (CDM) is the leading pediatric Dental Support Organization (DSO) in the Mid-Atlantic region. CDM currently operates over 30 practice locations and five surgery centers in the PA/NJ/DE marketplace. We have an outstanding clinical reputation serving the unique needs of all children, while positioning ourselves to grow into a multi-state, multi-discipline provider to the pediatric community.
We are a rapidly growing organization that recently earned a spot on Inc. Magazine’s list of fastest growing small businesses in America! Our company is pleased to offer a competitive salary and strong benefits package, which includes:
Medical/Dental/Vision Insurance
401(k) with company match
Generous paid time off (PTO) policy
Company paid holidays
Employer-paid Group Term Life Insurance, Short-Term Disability, and Long-Term Disability Insurance
Job Description:
This position is ideal for a non-clinical healthcare/customer service professional with experience assisting patients with tasks such as registration, scheduling, appointment confirmation etc. for multiple locations in a fast paced professional office environment. The ideal candidate will possess excellent written and communication skills, be responsive, and have a passion for delivering quality customer service. Customer service experience outside of the healthcare industry will be considered. Good phone skills are a must.
We are pleased to offer a competitive salary and strong benefits package!
Contact Center Agent Job Duties:
Answer incoming calls in a professional manner.
Direct patient calls to the appropriate departments.
Schedule patient appointments.
Gather accurate patient information including demographics and insurance information, and accurately input into the system.
Notate all calls on call lists.
Keep and maintain accurate appointment lists on call sheet.
Answer questions and address customer complains in a polite and professional manner.
Other duties as assigned
This post is listed Under Pennsylvania jobs
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