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Company Name : First Advantage
Location : Phoenix, AZ
Position : Court Researcher
Job Description : At First Advantage (FA), we are a leading global provider of technology solutions for screening, verifications, safety, and compliance related to human capital. We deliver innovative solutions and insights that help customers manage risk and hire the best talent.Under general supervision, the Court Researcher serves as a traveling research role, supporting unit operations through the gathering, review, and interpretation of public record information for background screening purposes. Position may be assigned to support several different business units within the Court Research and Retrieval Group (CRRG) and is expected to consistently meet departmental expectations on metrics related to deliverables. This position is highly detail oriented and requires the ability to manage time efficiently. The candidate must have strong organizational skills to be able to multitask effectively and to ensure proper follow-up with internal clients.The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.Essential Duties & ResponsibilitiesTravels to assigned courthouses to research and review criminal and/or civil public record information from via onsite electronic access court systems and/or other applicable websites. Performs additional research as required to meet customer expectations and demonstrates ability to meet and/or exceed established departmental goals for productivity and accuracy.Interprets court records and other types of relevant information from courts and state agencies and accurately documents, edits, and/or modifies results of court record searches from courts, agencies, state repositories and other database searches. Calls and/or directly speaks with courts and state agencies when needed to pursue additional information and to ensure compliance with company standards and completeness of order for product delivery.Provides results and case information obtained from the court repository to the CRRG either thru database integration or email. All results will be complete and accurately detailed from the court source.RequirementsEducation:High school diploma or equivalent required.Experience:3+ year’s prior experience in a related role is requiredCriminal Justice and/or Paralegal experience is a plusVaccination Requirement: “Must provide proof of COVID-19 vaccine.”Other Knowledge, Skills, Abilities, or Certifications:Intermediate proficiency in Windows and Microsoft Office (Word, Excel & Outlook)Must possess a high degree of attention to detail, adaptability and the ability to multi-task along with solid written and verbal communication skillsSelf-starter; proactive in solving problems, self-motivated to achieve individual and organizational goalsAdaptable/flexible; able to manage competing demands and changing priorities in a fast-paced environment, perform multiple tasks simultaneously, accept and handle regular interruptions, and manage/meet departmental performance goalsDemonstrated ability to create and strengthen working relationships with internal and external contactsPhysical Requirements:This role is largely a sedentary in nature. The role requires the ability to lift and/or carry equipment and files up to 20 pounds, walk, bend or stand as necessary. Ability to read, listen, speak, type, and accurately type a minimum of 43 words per minute.Working Environment:This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, calculators, filing cabinets and fax machines. One of the Maricopa County Courthouse’s will be considered the work location based on the candidate’s location.Travel Requirements:Domestic travel required to local courthouse or state facility to gather information and will involve multiple locations as determined by business needs.The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities and requirements.United States Equal Opportunity Employment:First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.Job Types: Full-time, Contract, TemporaryPay: $18.00 – $22.00 per hourSchedule:8 hour shiftDay shiftMonday to FridayCOVID-19 considerations:Proof of COVID vaccination is required.Education:High school or equivalent (Preferred)Experience:Customer service: 1 year (Preferred)Work Location: Multiple Locations
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