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Company Name : NYC Careers
Location : New York, NY
Position : Customer Experience Specialist
Job Description : MUST BE SERVING PERMANENTLY IN THE CLERICAL ASSOCIATE TITLE OR IN A COMPARABLE PERMANENT TITLE TO APPLY.
The New York City Taxi and Limousine Commission (TLC) is the City agency responsible for oversight of the for-hire vehicle industries in New York City, including the drivers and owners of yellow medallion taxis, green Boro Taxis, community car services, black cars (include those booked via smartphone app), certain luxury limousines, commuter vans, and paratransit vehicles. These industries serve more than 1,000,000 passengers each day and are a key component of the city’s transportation network. Through functions such as driver background checks, vehicle inspections, and driver education, TLC’s role is to promote the highest standards of safety and consumer protection in the industries we regulate.
TLC is seeking a dynamic and motivated individual to help the Agency continue its work to develop a modern, innovative approach to the licensing process with the key goals of (1) providing excellent customer service to our clients, and (2) improving the efficiency of our internal operations. Under supervision, with some latitude for independent judgment, the individual will receive training and assist in professional and technical work in the preparation, administration and procedural studies and analyses of the organization and operations of the Agency.
The Driver Licensing Unit is responsible for issuing and renewing TLC licenses for drivers. This includes receiving and reviewing new and renewal applications for approval and denial. The ideal candidate will possess substantial experience in customer service (preferably with diverse populations) and the proven ability to work in a fast-paced, team environment.
Specific responsibilities will include but are not limited to the following:
Assist customers at TLC’s public facing customer service counters by answering questions, resolving issues, and handling related TLC licensing matters.Work as a customer advocate using all resources, knowledge, and abilities to respond fully to customer inquiries in a way that is comprehensible and clear to the customers.
Review applicant and licensee information at TLC’s public facing customer service counters and process transactions accordingly.
Review applicant/licensee information and submissions for accuracy, compliance and required items using various systems and databases.Process applications in line with TLC guidelines, rules and regulations, and any relative fees.Perform work assignments to meet unit/agency deadlines and service delivery levels.Provide customer service to current and prospective licensees, at the customer service counter or via email utilizing various systems, databases, rules and information.Research internal and external inquiries and determine proper action or response.Perform work assignments to meet deadlines, organize, maintain and continually update files to improve efficiency and accessibility.Perform work pertaining to the scanning, sorting of records, files and reports using alphabetical and numerical procedures to material as received in either primary or secondary file locations.Assists in the general operation of the unit when needed by compiling information, updating records, mailing correspondence, filing, reviewing and or updating documents complying with TLC rules and regulations.Conduct data entry in various systems and databases and file documents when needed.Organize, sort and save electronic files as pertains to the unit’s daily work.Maintain data, files and other information in effective and efficient ways with continuous improvement as a priority.Assist with various special projects as needed.
Minimum Qual Requirements
Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State’s department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
Preferred Skills
Proven customer service skills.Strong interpersonal and teamwork skills.Ability to adapt to a busy and fast-paced work environment and changing needs and priorities.Skilled in effective and clear oral and written communications.
Strong computer and technical skills including but not limited to Word, Excel, Access and Outlook.
To Apply
Click, “APPLY NOW” Current city employees must apply via Employee Self-Service (ESS)
Work Location
31-00 47 Ave, 3 FL, LIC NY
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
This post is listed Under New York jobs
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